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- Tasks: Design and deliver engaging learning experiences for a luxury hotel team.
- Company: Join the prestigious Cambridge House, a vibrant new luxury hotel in Mayfair.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Be part of a historic hotel reawakening with a focus on excellence.
- Why this job: Shape the future of hospitality while inspiring a passionate team.
- Qualifications: Experience in Learning & Development within luxury hospitality is essential.
The predicted salary is between 50000 - 60000 £ per year.
Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
As Learning & Development Manager at Cambridge House you will hold a pivotal role in shaping the growth, engagement, and excellence of our team members at one of London’s most anticipated luxury hotel openings. You will design and deliver learning experiences that reflect the refined elegance and exceptional service of Cambridge House, while cultivating a supportive and inspirational culture that is felt across our collection. Through your work, you will bring our ENRICH values to life, and learning will become an integral part of the team member journey, enriching both the guest experience and the sense of pride shared across our team.
Key Responsibilities:
- Develop and implement a comprehensive learning & development strategy tailored to Cambridge House’s values, service philosophy, and operational needs.
- Lead the creation of an engaging induction and onboarding programme that ensures new team members feel welcomed, empowered, and aligned with our ethos from day one.
- Partner with department heads to assess learning needs and craft bespoke development solutions, including service excellence, leadership, and soft-skills training.
- Design and deliver training workshops, coaching sessions, and blended-learning programmes (classroom, e-learning, on-the-job) that inspire confidence and promote continuous growth.
- Oversee statutory, compliance, and mandatory training to ensure all team members meet required standards while maintaining the highest level of guest service.
- Embed Cambridge House’s values and service philosophy into all Management Development Programmes, shaping confident leaders who champion the guest experience.
- Promote career development within the hotel by creating structured pathways and supporting succession planning.
- Evaluate the impact of learning initiatives through feedback, assessments, and performance data, refining programmes to maximise their relevance and effectiveness.
- Embody and advocate Cambridge House’s values in all learning delivery, promoting a warm, respectful, and refined service culture.
Qualifications:
- Proven experience in a Learning & Development role within luxury hospitality or high-end service environments.
- Strong facilitation, coaching, and presentation skills.
- Experience designing and implementing blended learning programmes, including familiarity with LMS platforms.
- Excellent stakeholder-management skills, demonstrated by successful collaboration with senior leadership and operational teams.
- Strategic thinker with hands-on execution ability: comfortable creating long-term plans and also delivering direct training.
- Analytical mindset, able to assess learning effectiveness, use metrics, and adapt programmes for continuous improvement.
- Passion for luxury hospitality, with a genuine desire to see every team member thrive and deliver outstanding guest experiences.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
Learning & Development Manager in City of Westminster employer: Auberge Collection
Contact Detail:
Auberge Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality sector, especially those connected to Cambridge House. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your passion for learning and development! When you get the chance to speak with hiring managers, share your ideas on how you’d enhance their training programmes. This shows initiative and aligns perfectly with their values.
✨Tip Number 3
Prepare for interviews by diving deep into Cambridge House’s ethos and ENRICH values. Tailor your responses to reflect how your experience and vision align with their mission. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Cambridge House family.
We think you need these skills to ace Learning & Development Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Learning: When you're writing your application, let your enthusiasm for learning and development shine through. We want to see how your passion aligns with our values at Cambridge House, so share specific examples of how you've fostered growth in others.
Tailor Your Experience: Make sure to customise your application to highlight your relevant experience in luxury hospitality. We’re looking for someone who understands the nuances of high-end service, so don’t be shy about showcasing your achievements in similar roles.
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective on learning and development, and how you envision contributing to our team culture at Cambridge House. This is your chance to stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at one of London’s most anticipated luxury hotel openings.
How to prepare for a job interview at Auberge Collection
✨Know Your Cambridge House
Before the interview, dive deep into the history and values of Cambridge House. Understand their ENRICH values and how they shape the guest experience. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Learning & Development Expertise
Prepare to discuss your previous experiences in Learning & Development, especially within luxury hospitality. Be ready to share specific examples of training programmes you've designed or delivered, and how they contributed to team growth and guest satisfaction.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about their learning culture and how they envision the role of Learning & Development Manager. This demonstrates your enthusiasm and strategic thinking about how you can contribute to their goals.
✨Emphasise Collaboration Skills
Highlight your ability to work with various stakeholders, especially department heads. Share examples of how you've successfully partnered with others to assess learning needs and create tailored solutions that enhance service excellence and team engagement.