At a Glance
- Tasks: Lead the housekeeping team to ensure a pristine and elegant environment for guests.
- Company: Join the prestigious Cambridge House, known for its luxury and exceptional service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Flexible shifts and a chance to develop your leadership style in a supportive team.
- Why this job: Be part of a new hotel opening and shape unforgettable guest experiences.
- Qualifications: Experience in luxury hotel housekeeping leadership and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
As Assistant Director of Housekeeping at Cambridge House, your meticulous eye for detail, thoughtful leadership, and refined operational expertise will flourish as you work alongside the Director of Housekeeping to shape the seamless organisation and performance of the department. You will play a pivotal role in the pre‑opening journey, helping to craft detailed procedures, training programmes, and impeccable service standards, while ensuring the House opens to the highest level of presentation and cleanliness. As an engaged and inspiring leader, you will nurture and motivate the team to deliver an effortlessly elegant, consistent, and truly memorable experience throughout.
Key Responsibilities
- Support the Director of Housekeeping in the overall management of the department, ensuring operational excellence across guest rooms, public areas and back‑of‑house spaces.
- Play an integral role in the pre‑opening journey, contributing to recruitment, onboarding, creating training initiatives, and the implementation of impeccable housekeeping standards.
- Oversee the daily rhythm of housekeeping operations, ensuring guest rooms and public spaces consistently embody the elegant, refined and residential charm of Cambridge House.
- Coordinate VIP arrivals and special requests to create bespoke guest experiences aligned with our values.
- Assist the Director of Housekeeping with recruitment, onboarding, continuous luxury service training, and performance reviews for the housekeeping team.
- Assist in monitoring quality, productivity and staffing levels, ensuring efficient and intuitive scheduling that aligns seamlessly with the evolving needs of the business.
- Conduct meticulous inspections of guest rooms and public spaces, addressing any issues promptly with care, precision and a consistently discerning eye for excellence.
- Work closely with the Rooms and Engineering teams to ensure clear and proactive communication regarding room status, maintenance requirements, guest requests and preferences, and the presentation of back‑of‑house spaces.
- Support the management of inventory and stock control, encouraging mindful and efficient use of resources while maintaining exceptional standards throughout.
- Uphold the highest standards of health, safety and hygiene at all times, ensuring a secure, pristine and beautifully maintained environment for guests and colleagues alike.
- Act as a confident departmental leader in the absence of the Director of Housekeeping, providing calm guidance, decisive direction and unwavering operational support.
Qualifications
- Proven experience in a senior housekeeping leadership role within a luxury hotel environment.
- Strong organisational and operational management skills with exceptional attention to detail and excellent communication skills.
- A calm, professional leadership style with the ability to motivate and support the team.
- A strong understanding of quality assurance, health and safety and housekeeping best practices.
- Commercial awareness, with experience managing labour cost, stock and budgets.
- Flexibility to support a new hotel opening, including varied shifts where required.
Assistant Director of Housekeeping in City of Westminster employer: Auberge Collection
At Cambridge House, we pride ourselves on being an exceptional employer that values meticulous attention to detail and a commitment to excellence. Our supportive work culture fosters growth and development, offering ample opportunities for professional advancement within the luxury hospitality sector. With a focus on creating memorable guest experiences, our team enjoys a collaborative environment where innovation and leadership are encouraged, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Housekeeping in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Auberge Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Auberge Collection
Don't be shy about reaching out to Auberge Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Director of Housekeeping in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Auberge Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Auberge Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
