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- Tasks: Be the friendly face of Student Services, helping students with advice and support.
- Company: Join Arts University Bournemouth, a diverse and inclusive community.
- Benefits: Enjoy generous holidays, pension schemes, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 36000 - 60000 £ per year.
We are committed to providing a working and learning environment that is fair, respectful and free from unlawful discrimination. We welcome applications from all sections of the community and, in accordance with the Equality Act 2010, particularly encourage applications from people from ethnic minority backgrounds and people who are disabled, who are currently underrepresented in our workforce. AUB holds the Silver Award from Inclusive Employers in recognition of our work to support inclusive practice across the University.
Our commitment to Safeguarding AUB is committed to maintaining the highest standards of safeguarding. We take all reasonable steps to ensure the safety and welfare of children, young people, and adults at risk who engage with us, as well as those who work with them.
About the role: Arts University Bournemouth is seeking a motivated and enthusiastic team member for the role of Student Services Adviser within Student Services and AUB halls of residence. Student Services Advisers are the first point of contact for Student Services and AUB halls of residence and are responsible for providing information and advice to students, together with friendly and welcoming reception duties. You will provide general student advice on a wide range of issues including financial support and bursaries; travel and transport; health and welfare, in addition to administering the University’s Access and Participation Plan.
You will be joining a team who work in partnership with students and staff to provide integrated services which support and enhance the student experience of AUB. The successful candidate will be highly organised and committed to providing excellent customer service, with strong written and verbal communication skills, and an ability to work effectively both within a team, and independently. The diversity of responsibility necessitates a quick thinker, who thrives on maintaining high standards of operational effectiveness even during times of extremely diverse activity. A calm and welcoming approach whilst working quickly, accurately and effectively is fundamental to the success of this role.
Our benefits: In meeting your performance expectations, you’ll receive an annual salary increase in line with the grade of your role. An annual cost of living uplift will be applied, the timing and implementation of which are subject to the University’s decision. AUB provides generous holiday entitlement, and you will be enrolled in the Local Government Pension Scheme (professional services staff) or the Teachers’ Pension Scheme (academic staff) from day one of employment. Along with subsidised bus travel, cycle to work and annual savings schemes, our broad range of benefits can be explored on the AUB careers website.
AUB has an agile working policy, and flexible working can be considered. If you require support with your application or have any questions about the role or recruitment process, please email recruitment@aub.ac.uk. If you are disabled, we are committed to supporting you with any reasonable adjustments you require, so please email recruitment@aub.ac.uk and we’ll be in touch.
Visa Sponsorship: This position does not meet the UKVI salary requirements for Skilled Worker visa sponsorship. Applicants must therefore demonstrate their right to work in the UK without sponsorship.
Student Services Adviser in Poole employer: AUB
Contact Detail:
AUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Adviser in Poole
✨Tip Number 1
Network like a pro! Reach out to current or former Student Services Advisers on LinkedIn or through university connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student services. Think about scenarios where you provided excellent customer service or handled difficult situations. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for supporting students! During interviews, share your experiences that highlight your commitment to enhancing the student experience. We love candidates who genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about the role and benefits right there, so you can tailor your approach perfectly.
We think you need these skills to ace Student Services Adviser in Poole
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Student Services Adviser. We want to see how you can contribute to our team and enhance the student experience at AUB!
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and don’t shy away from showcasing any relevant experiences that demonstrate your ability to communicate effectively.
Highlight Your Organisational Skills: Being highly organised is crucial for a Student Services Adviser. In your application, share examples of how you've successfully managed multiple tasks or projects. We love to see candidates who can juggle responsibilities while maintaining high standards!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at AUB
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Services Adviser. Familiarise yourself with the types of advice and support you’ll be providing, such as financial aid and health services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for someone. Be ready to discuss how you handle difficult situations calmly and effectively, as this will demonstrate your ability to thrive in a busy environment.
✨Emphasise Teamwork and Independence
The job requires both teamwork and the ability to work independently. Prepare to share examples of how you've successfully collaborated with others, as well as times when you've taken initiative on your own. This will highlight your versatility and adaptability, which are key traits for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges faced by the Student Services department. This shows your enthusiasm for the role and helps you gauge if the workplace culture aligns with your values.