At a Glance
- Tasks: Be the friendly face of Student Services, helping students with advice and support.
- Company: Join Arts University Bournemouth, a diverse and inclusive community.
- Benefits: Enjoy generous holidays, pension schemes, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 36000 - 60000 £ per year.
We are committed to providing a working and learning environment that is fair, respectful and free from unlawful discrimination. We welcome applications from all sections of the community and, in accordance with the Equality Act 2010, particularly encourage applications from people from ethnic minority backgrounds and people who are disabled, who are currently underrepresented in our workforce. AUB holds the Silver Award from Inclusive Employers in recognition of our work to support inclusive practice across the University.
Our commitment to Safeguarding AUB is committed to maintaining the highest standards of safeguarding. We take all reasonable steps to ensure the safety and welfare of children, young people, and adults at risk who engage with us, as well as those who work with them.
About the role: Arts University Bournemouth is seeking a motivated and enthusiastic team member for the role of Student Services Adviser within Student Services and AUB halls of residence. Student Services Advisers are the first point of contact for Student Services and AUB halls of residence and are responsible for providing information and advice to students, together with friendly and welcoming reception duties. You will provide general student advice on a wide range of issues including financial support and bursaries; travel and transport; health and welfare, in addition to administering the University’s Access and Participation Plan.
You will be joining a team who work in partnership with students and staff to provide integrated services which support and enhance the student experience of AUB. The successful candidate will be highly organised and committed to providing excellent customer service, with strong written and verbal communication skills, and an ability to work effectively both within a team, and independently. The diversity of responsibility necessitates a quick thinker, who thrives on maintaining high standards of operational effectiveness even during times of extremely diverse activity. A calm and welcoming approach whilst working quickly, accurately and effectively is fundamental to the success of this role.
Our benefits: In meeting your performance expectations, you’ll receive an annual salary increase in line with the grade of your role. An annual cost of living uplift will be applied, the timing and implementation of which are subject to the University’s decision. AUB provides generous holiday entitlement, and you will be enrolled in the Local Government Pension Scheme (professional services staff) or the Teachers’ Pension Scheme (academic staff) from day one of employment. Along with subsidised bus travel, cycle to work and annual savings schemes, our broad range of benefits can be explored on the AUB careers website.
AUB has an agile working policy, and flexible working can be considered. If you require support with your application or have any questions about the role or recruitment process, please email recruitment@aub.ac.uk. If you are disabled, we are committed to supporting you with any reasonable adjustments you require, so please email recruitment@aub.ac.uk and we’ll be in touch.
Visa Sponsorship: This position does not meet the UKVI salary requirements for Skilled Worker visa sponsorship. Applicants must therefore demonstrate their right to work in the UK without sponsorship.
Student Services Adviser in Poole employer: AUB
Arts University Bournemouth is an exceptional employer that prioritises inclusivity and employee well-being, offering a supportive environment for all staff. With a commitment to professional development, generous holiday entitlement, and flexible working options, AUB fosters a culture of collaboration and respect, making it an ideal place for those passionate about enhancing the student experience. Located in a vibrant community, employees benefit from various perks, including subsidised travel and participation in pension schemes from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Adviser in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AUB. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AUB before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Student Services Adviser in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AUB:Your cover letter is your chance to shine! Tell us why you want to work at AUB specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AUB!
How to prepare for a job interview at AUB
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
