At a Glance
- Tasks: Build relationships with clients and manage their needs across the UK and EMEA.
- Company: Join AU10TIX, a leader in AI-driven identity verification solutions.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and collaboration across global teams.
- Why this job: Make an impact by helping global brands prevent fraud and streamline onboarding.
- Qualifications: 5+ years in B2B account management, ideally in SaaS or fintech.
The predicted salary is between 40500 - 49500 £ per year.
Founded in 2002, AU10TIX provides AI-driven identity verification and management solutions that help global brands prevent fraud, meet regulatory requirements, and streamline customer onboarding. We are looking for an experienced and talented Account Manager to join our EMEA team. You will own a portfolio of UK and EMEA customers and act as the key link between customers and AU10TIX. This is a UK-based remote role, with travel to customer meetings and the London office as required.
What will you do?
- Build trusted, multi-threaded relationships with business, technical, and senior stakeholders across UK and EMEA customers, and advocate for their needs internally.
- Understand customer goals, use cases, commercial objectives, technical needs, success metrics, and growth opportunities.
- Develop and execute account plans covering stakeholder mapping, whitespace and expansion opportunities, renewal strategy, and revenue risks.
- Lead customer meetings and QBRs/EBRs with senior stakeholders, ensuring clear actions and follow-up.
- Monitor customer health, product usage, contracted commitments, and commercial performance, proactively addressing risks and driving adoption.
- Coordinate with Sales, Solutions Engineering, Product, R&D, Support, Legal, Finance, and other teams to resolve issues and deliver results.
- Own renewals and expansion opportunities across the assigned portfolio, including commercial discussions, negotiations, and forecasting, with support from Sales and leadership where required.
- Maintain accurate account information in Salesforce, including opportunities, forecasts, customer risks, account plans, and key internal updates.
- Identify and develop customer advocacy opportunities, including references, case studies, testimonials, and product feedback.
Requirements
- 5+ years of experience in B2B account management or customer success, including direct ownership of enterprise customers – a must.
- B2B experience, ideally in SaaS, fintech, identity, fraud prevention, cybersecurity, payments, or another technical environment – a must.
- Strong technical orientation, with the ability to understand APIs, integrations, SaaS platforms, and technical workflows – a must.
- Proven commercial experience managing renewals, upsell and expansion opportunities, including customer negotiations – a must.
- Excellent written and verbal communication skills, including the ability to turn technical details into concise, executive-ready updates.
- Strong project and stakeholder management skills, with consistent follow-through across multiple accounts.
- Proactive, collaborative, and comfortable working with global, cross-functional teams.
- Willingness to travel for customer meetings around Europe as needed.
Account Manager - UK in London employer: AU10TIX
AU10TIX offers a dynamic work environment where employees can engage with a diverse portfolio of clients across the UK and EMEA. The company emphasizes collaboration across various departments, providing opportunities for professional growth and development. Employees benefit from a remote working model that includes flexibility and travel to key meetings.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AU10TIX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AU10TIX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AU10TIX:Your cover letter is your chance to shine! Tell us why you want to work at AU10TIX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AU10TIX!
How to prepare for a job interview at AU10TIX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
