Job Title
Attractions Supervisor
Department
Attractions
Location
Canary Wharf
Role Description
Supporting the attractions managers and leading the attractions team on shift, you are responsible for the delivery of a high class entertainment operation. Supervising a team of 70+ hosts, working across 21 CUBEs, ensuring the best customer experience.
Essential Duties and Responsibilities
- Supervising the department on shift, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer.
- Rotating staff as required during shifts according to customer flow.
- Escalating any issues to the correct superior staff.
- Learn and familiarise yourself with all games, including set up and rules.
- Maintain a clean and presentable service area at all times.
- Assist in setting up the venue before opening.
- When required to, assuming the role of CUBE host to help.
- Deputise in the absence of Attractions Managers.
- Complete daily Duty reports.
- Organise group bookings with the Group Bookings team.
Other Duties and Responsibilities
- Ensure all training is promptly completed and documented.
- Proactively contribute to and suggest ways of improving company processes.
- Implement new procedures as directed by senior team.
- Assisting in the onboarding and upskilling of newer members of the team.
Skills
Technical
- 5 years of Customer Service experience.
- Experience in a presenting or performing role.
- Experience in a competitive socialising or games venue.
- Experience working in high volume venues.
- Experience leading large teams as well as working independently.
Personal
- Confident, enthusiastic and engaging manner.
- Flexibility to work regular evenings and weekends.
- Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
- A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
- Ability to think on your feet and adapt.
- Excellent verbal and written English is required for this role.
Contact Details:
Attractions - The Cube London Recruitment Team
