At a Glance
- Tasks: Support and improve internal business systems while ensuring excellent user experience.
- Company: Join Attivo, a lifestyle financial planning firm that values transparency and client trust.
- Benefits: Enjoy hybrid working, generous holidays, private medical insurance, and a non-contributory pension scheme.
- Other info: Great culture focused on employee wellbeing and continuous learning opportunities.
- Why this job: Be part of a dynamic team enhancing technology for better client and employee experiences.
- Qualifications: Tech-savvy with strong problem-solving skills; experience in financial services is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About Attivo: Attivo are Lifestyle Financial Planners. We’re a privately owned company, which allows us to do what we feel is best for our clients and our people. Our work is all about our clients. We pride ourselves on being completely transparent, open and honest – an approach that builds trust with our clients and inspires their financial confidence.
Our experienced, highly qualified financial specialists and expert support teams are committed to delivering more for all our clients. Our independent status and unique approach to understanding our clients, their preferences and their motivation, sets us apart. We will build and provide ongoing support for a bespoke financial plan aimed at fulfilment of our clients' lifestyle needs.
Whether you’re a private client or a business accessing our corporate services, you can rely on a clear, consistent service from your Financial Planner and from our experienced teams.
About the role: As an Application Analyst, you will play a critical role in the administration, maintenance, integration and continuous improvement of the Company's internal business systems. You will act as a key point of contact for application-related queries, helping to ensure support requests and issues are managed effectively to support operational efficiency and enhance both the client and employee experience at Attivo.
Working closely with the wider Applications Support team, you will support the ongoing maintenance and continuous improvement of business systems through system administration, testing, user guidance and documentation. You will also help maintain the integrity, usability and accuracy of our systems, contributing to process improvements and ensuring data remains consistent across the application landscape.
You will monitor, prioritise and manage the support queue, ensuring incidents, service requests and user queries are progressed efficiently, resolved within agreed service levels and that users are kept informed throughout. The role is based in Cheltenham and offers hybrid working.
About You: You are a technically minded, customer-focused individual with a passion for technology and a desire to learn new systems and applications. You have strong problem-solving skills, excellent attention to detail and enjoy working in a fast-paced environment. You are comfortable working independently while also contributing effectively as part of a wider team. With strong technical aptitude, you are comfortable supporting applications, maintaining data integrity and helping to ensure systems operate effectively to meet business needs.
You understand the importance of user access management, accurate system administration and adherence to security best practices. You have a genuine interest in business systems, automation and technology, with a keen eye for identifying opportunities to improve processes, enhance data quality and deliver a better user experience. Experience with Intelliflo Office, Microsoft Power Platform, system integrations or Financial Services applications would be advantageous but is not essential.
You will be confident managing multiple priorities, building positive working relationships with internal users and external suppliers, and communicating clearly with colleagues across the business whilst consistently delivering a high standard of customer support.
Key Responsibilities include:
- Provide effective day-to-day application support, ensuring incidents, service requests, and user queries are resolved within agreed SLAs.
- Monitor and support key integrations with external providers, including employee onboarding and valuation support processes, escalating issues where necessary.
- Maintain system administration activities, including user access management, data integrity, and adherence to security best practices.
- Monitor, prioritise, and manage the support queue, ensuring tickets are progressed efficiently and users are kept informed.
- Work closely with the wider Applications team to support system testing, configuration changes, releases, and Continuous Service Improvement initiatives.
- Build effective relationships with business users and stakeholders to improve system adoption, usability, and customer experience.
- Maintain accurate documentation, including support procedures, knowledge articles, and operational processes.
Essential skills and experience:
- Strong technical competence, with an eagerness to learn new systems and technologies.
- Good working knowledge of business applications and system administration.
- Highly analytical and logical problem-solving skills with diligent attention to detail.
- Ability to maintain excellent working relationships and manage stakeholders.
- Excellent organisational and numerical skills.
- Ability to continuously identify opportunities for data enrichment.
- Ability to work independently while contributing effectively within a team environment.
- Customer-focused approach with a commitment to delivering excellent support.
Desirable skills and experience:
- Experience of working within Financial Services.
- Experience supporting or administrating Intelliflo Office.
- Experience supporting business system implementation or change initiatives.
- Knowledge of Document Designer (Intelliflo Office).
- Basic database knowledge and reporting experience.
- Experience with Microsoft Power Platform, including Power Automate.
- Awareness of RPA and AI technologies and their business application.
- Experience supporting system integrations and third-party applications.
Salary and benefits: Dependent on Experience.
Attivo Also Offers:
- Non-contributory Pension Scheme.
- Private Medical Insurance.
- Income Protection.
- Critical Illness.
- Death in Service.
- Generous holiday allowance, rising with length of service.
- Hybrid working.
- Subsidised parking.
- Excellent culture, promoting employee wellbeing and engagement.
Recruitment Policy: Attivo is committed to being an Equal Opportunities employer. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will endeavour to make the process as accessible and as fair as possible.
Please be aware that any offer of employment will be subject to satisfactory completion of pre-employment vetting as outlined by the Financial Conduct Authority (FCA). This may include but is not limited to adverse financial history, criminal records, UK directorship and disqualifications check.
Attivo do not use recruitment agencies and we respectfully ask that agencies do not contact us in regard to posts advertised on this site.
Please visit our website to view our full privacy policy for prospective employees.
Application Analyst in Cheltenham employer: Attivo Group
Attivo is an exceptional employer that prioritises the well-being and growth of its employees while maintaining a strong focus on client satisfaction. With a commitment to transparency and integrity, the company fosters a supportive work culture that encourages continuous learning and development, particularly in the role of Application Analyst. Located in Cheltenham, the hybrid working model, generous benefits, and emphasis on employee engagement make Attivo a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Application Analyst in Cheltenham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Attivo Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Application Analyst in Cheltenham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Attivo Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Attivo Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Attivo Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Attivo Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Attivo Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Attivo Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
