At a Glance
- Tasks: Help customers succeed with Attio through onboarding, support, and technical guidance.
- Company: Join a cutting-edge CRM company backed by top investors like Google Ventures.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a focus on critical thinking and problem-solving.
- Why this job: Be part of a team reinventing how millions work with innovative technology.
- Qualifications: Experience in customer-facing roles and familiarity with SaaS concepts and programming.
The predicted salary is between 50000 - 70000 £ per year.
Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place.
About the role
Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.
What you'll do
- Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio.
- Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours.
- Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth.
- Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues.
- Gather client feedback and insights to contribute to the continuous improvement of the Attio product.
What you'll bring
- Direct customer-facing experience deploying, selling, or managing complex products or services.
- Customer-facing experience solving business problems with technology.
- Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
- Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL).
- Ability to work independently in an unstructured, fast paced, environment with shifting priorities.
What does the hiring process look like?
Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.
- 30-minute introductory phone call with a member of our Talent team.
- 30-minute interview with our Head of Customer Success.
- 45-minute technical case interview.
- Two 30-minute interviews with relevant stakeholders and Mock Demo exercise.
- 30-minute closing conversation with our CEO.
- Offer stage.
Solutions Engineer (Pre and Post-Sales, SMB) employer: Attio
At Attio, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team thrives in a dynamic environment where technical challenges are met with creativity and resourcefulness, offering ample opportunities for personal and professional growth. With a strong focus on customer success and a commitment to building meaningful relationships, working at our vibrant location means being part of a forward-thinking company that values your contributions and empowers you to do the best work of your career.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer (Pre and Post-Sales, SMB)
✨Tip Number 1
Get to know Attio inside out! Familiarise yourself with their product and how it helps customers. This way, when you chat with the team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be working directly with customers, being able to explain complex tech in simple terms is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Show your problem-solving skills during interviews. Think of examples from your past where you've tackled challenges using tech solutions. This will demonstrate your resourcefulness and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Attio.
We think you need these skills to ace Solutions Engineer (Pre and Post-Sales, SMB)
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology and customer success shine through. We want to see that you genuinely care about helping customers and have a knack for solving complex problems with tech.
Tailor Your Experience:Make sure to highlight your relevant experience in deploying or managing complex products. Use specific examples that demonstrate your customer-facing skills and how you've tackled challenges in the past. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon unless it’s necessary, and make sure your passion comes across without fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Attio.
How to prepare for a job interview at Attio
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on SaaS concepts, APIs, and JSON, as well as any programming languages mentioned in the job description. Being able to explain these clearly will show that you can communicate complex ideas effectively.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you’ve successfully onboarded customers or solved their problems using technology. Highlight your ability to empathise with clients and how you’ve turned challenges into opportunities for growth.
✨Practice Problem-Solving Scenarios
Since the interview process includes a technical case interview, practice solving real-world problems that a Solutions Engineer might face. Think about how you would approach onboarding a new client or resolving a technical issue, and be ready to discuss your thought process.
✨Engage with the Team Spirit
Attio values collaboration, so be prepared to discuss how you work with others. Share examples of how you’ve collaborated with sales or engineering teams in the past, and express your enthusiasm for working in a team-oriented environment to drive customer success.
