At a Glance
- Tasks: Help customers succeed with Attio through onboarding, support, and feedback.
- Company: Join a cutting-edge CRM company backed by top investors like Google Ventures.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a focus on critical thinking and problem-solving.
- Why this job: Be part of a team reinventing how millions work with innovative technology.
- Qualifications: Experience in customer-facing roles and familiarity with SaaS concepts and programming.
The predicted salary is between 50000 - 70000 £ per year.
Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place.
About the role
Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.
What you'll do:
- Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio.
- Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours.
- Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth.
- Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues.
- Gather client feedback and insights to contribute to the continuous improvement of the Attio product.
What you'll bring:
- Direct customer-facing experience deploying, selling, or managing complex products or services.
- Customer-facing experience solving business problems with technology.
- Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
- Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL).
- Ability to work independently in an unstructured, fast-paced environment with shifting priorities.
What does the hiring process look like?
Our hiring process is designed to help us identify people with critical thinking and analytical problem-solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.
- 30-minute introductory phone call with a member of our Talent team.
- 30-minute interview with our Head of Customer Success.
- 45-minute technical case interview.
- Two 30-minute interviews with relevant stakeholders and Mock Demo exercise.
- 30-minute closing conversation with our CEO.
- Offer stage.
Solutions Engineer (Pre and Post-Sales, SMB) in London employer: Attio
Attio is an exceptional employer that fosters a culture of innovation and collaboration, making it the ideal place for a Solutions Engineer to thrive. With a strong focus on employee growth, we offer opportunities to work on complex technical challenges while being part of a team that values sharp judgement and craftsmanship. Located in a vibrant tech hub, our employees enjoy a dynamic work environment that encourages creativity and the pursuit of excellence, ensuring that you can do the best work of your career here.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer (Pre and Post-Sales, SMB) in London
✨Tip Number 1
Get to know Attio inside out! Familiarise yourself with the product and its features. This way, when you chat with potential employers, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be working directly with customers, being able to explain complex concepts simply is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Attio. Don’t miss out on this opportunity!
We think you need these skills to ace Solutions Engineer (Pre and Post-Sales, SMB) in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with SaaS concepts, APIs, and any programming languages you know. We want to see how you can tackle complex problems using technology, so don’t hold back!
Tailor Your Application:Take the time to customise your CV and cover letter for the Solutions Engineer role. Mention specific experiences that align with our mission at Attio and how you can contribute to our customer success team.
Be Personable:Since this role involves direct communication with customers, let your personality shine through in your application. We’re looking for someone who’s not just technically savvy but also empathetic and engaging.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Attio
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on SaaS concepts, APIs, and JSON, as well as any programming languages mentioned in the job description. Being able to explain these concepts clearly will show that you can communicate effectively with customers.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully onboarded clients or solved complex problems. Highlight your ability to empathise with customers and how you’ve turned challenges into opportunities for growth.
✨Practice Your Communication
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using video calls to simulate the interview environment, focusing on your tone and clarity.
✨Be Ready for Technical Challenges
Expect a technical case interview, so prepare by reviewing common scenarios you might face as a Solutions Engineer. Think about how you would approach onboarding a new client or resolving a technical issue, and be ready to discuss your thought process during the interview.
