At a Glance
- Tasks: Support customers in adopting Attio and ensure their success through onboarding and technical guidance.
- Company: Join a cutting-edge CRM company backed by top investors like Google Ventures.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and continuous improvement.
- Why this job: Be part of a team reinventing how millions work with innovative technology.
- Qualifications: Experience in customer-facing roles and familiarity with SaaS concepts and programming languages.
The predicted salary is between 50000 - 60000 £ per year.
Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We’re obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place.
About the role
Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.
What you'll do
- Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio.
- Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours.
- Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth.
- Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues.
- Gather client feedback and insights to contribute to the continuous improvement of the Attio product.
What you'll bring
- Direct customer-facing experience deploying, selling, or managing complex products or services.
- Customer-facing experience solving business problems with technology.
- Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
- Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL).
- Ability to work independently in an unstructured, fast paced, environment with shifting priorities.
What does the hiring process look like?
Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.
- 30-minute introductory phone call with a member of our Talent team.
- 30-minute interview with our Head of Customer Success.
- 45-minute technical case interview.
- Two 30-minute interviews with relevant stakeholders and Mock Demo exercise.
- 30-minute closing conversation with our CEO.
- Offer stage.
Solutions Engineer [Pre and Post-Sales] - SMB in London employer: Attio
At Attio, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team thrives in a dynamic environment where technical challenges are met with creativity and resourcefulness, offering ample opportunities for personal and professional growth. With a strong focus on customer success and a commitment to building meaningful relationships, working at Attio means being part of a forward-thinking company that values your contributions and empowers you to do the best work of your career.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer [Pre and Post-Sales] - SMB in London
✨Tip Number 1
Get comfy with video calls! Since you'll be working directly with customers, practice your communication skills. Make sure you can explain complex tech concepts in a simple way. We want to see that you can connect with clients and make them feel at ease.
✨Tip Number 2
Show off your problem-solving skills! Think of examples where you've tackled tough challenges, especially in tech. We love candidates who can think on their feet and come up with creative solutions, so be ready to share those stories during interviews.
✨Tip Number 3
Brush up on your technical knowledge! Familiarise yourself with SaaS concepts, APIs, and programming languages like JavaScript or Python. We’re looking for someone who can dive into the nitty-gritty, so don’t shy away from showcasing your tech fluency.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Tailor your application to highlight how your skills align with what we do at Attio. We’re excited to see how you can contribute to our mission of reinventing work for millions!
We think you need these skills to ace Solutions Engineer [Pre and Post-Sales] - SMB in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with SaaS concepts, APIs, and any programming languages you know. We want to see how you can tackle complex technical challenges, so don’t hold back!
Tailor Your Application:Take the time to customise your application for the Solutions Engineer role. Use language from the job description to show us you understand what we’re looking for and how you fit into our team.
Demonstrate Customer Empathy:Since this role is all about helping customers succeed, share examples of how you've supported clients in the past. We love seeing candidates who genuinely care about delighting users!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Attio
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on SaaS concepts, APIs, and JSON, as well as any programming languages mentioned in the job description. Being able to explain these concepts clearly will show that you can communicate effectively with customers.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you’ve successfully helped customers adopt new technologies or solve complex problems. Highlight your ability to empathise with clients and how you’ve turned challenges into opportunities for growth.
✨Practice Your Communication Style
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using video calls to simulate the interview environment. This will help you feel more comfortable during the actual interview.
✨Be Ready for Technical Challenges
Expect to face some technical case scenarios during the interview. Prepare by reviewing common use cases and think through how you would approach solving them. This will demonstrate your problem-solving skills and your ability to think on your feet.
