Customer Trust Program Manager
Customer Trust Program Manager

Customer Trust Program Manager

Full-Time 105000 - 125000 £ / year (est.) No home office possible
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Attio

At a Glance

  • Tasks: Lead security and compliance initiatives to build customer trust at Attio.
  • Company: Join a fast-growing tech company redefining CRM for the AI era.
  • Benefits: Competitive salary, equity, 25 days holiday, and private medical insurance.
  • Why this job: Make a real impact in a dynamic environment while ensuring security and compliance.
  • Qualifications: Experience in audit and certification, strong communication skills, and a proactive mindset.
  • Other info: Collaborative culture with exciting team off-sites in amazing locations!

The predicted salary is between 105000 - 125000 £ per year.

Attio is on a mission to redefine CRM for the AI era. We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

What you’ll do

  • Enable trust and security at scale: Be a key enabler of Attio’s security and compliance foundations as we continue to scale rapidly. You’ll ensure our governance, risk, and compliance posture evolves in step with the business — protecting customer trust while enabling speed and growth.
  • Enable security certifications and frameworks: Own and operate Attio’s security governance frameworks (e.g. ISO 27001, SOC 2), ensuring controls are well-designed, embedded, and effective as the company grows.
  • Lead audits with confidence and clarity: Plan, coordinate, and lead external audits end-to-end, working cross-functionally across Attio and acting as the primary point of contact for third-party assessors and auditors.
  • Enable certification readiness and renewal: Drive programmes to maintain existing certifications and achieve new ones as required by the business, ensuring Attio remains enterprise-ready and trusted by customers.
  • Monitor, manage, and remediate risk: Identify, track, and remediate non-compliances and security risks, using appropriate tooling and pragmatic processes that scale with the organisation.
  • Enable customer trust through transparency: Own and maintain Attio’s customer-facing Trust Centre, and coordinate timely, high-quality responses to customer and prospect security questionnaires and trust-related requests.
  • Partner with vendors to strengthen security: Select and manage external vendors for penetration testing and security assessments, and lead remediation programmes to address findings effectively.
  • Collaborate cross-functionally to enable growth: Work closely with Security, Engineering, Product, Legal, Sales, and Customer teams to ensure security and compliance efforts are aligned, pragmatic, and enabling rather than blocking.

What you’ll bring

  • Audit and certification experience: Proven experience leading certification and re-certification audits (e.g. ISO 27001, SOC 2), including preparation, execution, and remediation.
  • Strong security governance foundations: Hands-on experience designing, implementing, and operating security compliance programmes in line with recognised frameworks and standards.
  • Programme ownership mindset: A strong track record of managing complex, cross-functional programmes in fast-moving, high-growth environments.
  • Clear and credible communication: Able to explain security and compliance concepts clearly to technical and non-technical stakeholders, internally and externally.
  • Stakeholder-first approach: Comfortable partnering with teams across all levels of the organisation, balancing security requirements with business needs.
  • Comfort with ambiguity and change: Confident operating in evolving environments where processes and priorities are continuously maturing.

What we offer

  • Competitive salary of £105,000 to £125,000
  • Equity in an early-stage tech company on an incredible trajectory
  • 25 days holiday plus local public holidays
  • Apple hardware
  • Private medical insurance through AXA
  • Pension contribution through Hargreaves Lansdown
  • Enhanced family leave
  • Team off-site in fun places!

Customer Trust Program Manager employer: Attio

At Attio, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the fast-paced tech landscape of London. Our commitment to employee growth is evident through competitive salaries, equity opportunities, and a vibrant work culture that encourages creativity and teamwork, all while ensuring a healthy work-life balance with generous holiday allowances and exciting team off-sites. Join us in redefining CRM for the AI era, where your contributions will directly impact our mission and customer trust.
Attio

Contact Detail:

Attio Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Trust Program Manager

✨Tip Number 1

Network like a pro! Reach out to people in your industry, especially those at Attio or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.

✨Tip Number 2

Prepare for the interview by researching Attio’s mission and values. Show us how your experience aligns with their goals, especially around security and compliance. Tailor your answers to reflect what they care about!

✨Tip Number 3

Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your audit and certification experience clearly, as well as your approach to managing risk and compliance.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Attio team.

We think you need these skills to ace Customer Trust Program Manager

Security Governance
ISO 27001
SOC 2
Audit Management
Risk Management
Compliance Programmes
Cross-Functional Collaboration
Stakeholder Communication
Programme Management
Penetration Testing
Security Assessments
Transparency in Customer Trust
Adaptability to Change
Technical and Non-Technical Communication

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Trust Program Manager role. Highlight your experience with security governance and compliance frameworks, as well as any relevant audit experience. We want to see how your skills align with our mission at Attio!

Showcase Your Communication Skills: Since clear communication is key in this role, don’t shy away from demonstrating your ability to explain complex concepts simply. Use examples from your past experiences where you’ve successfully communicated with both technical and non-technical stakeholders. This will help us see how you can bridge gaps within our teams.

Highlight Your Programme Management Experience: We’re looking for someone with a strong programme ownership mindset. Share specific instances where you’ve managed cross-functional programmes, especially in fast-paced environments. This will show us that you can handle the dynamic nature of our work at Attio.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Attio!

How to prepare for a job interview at Attio

✨Know Your Frameworks

Familiarise yourself with security governance frameworks like ISO 27001 and SOC 2. Be ready to discuss how you've implemented these in past roles, as this will show your hands-on experience and understanding of compliance.

✨Showcase Your Audit Experience

Prepare specific examples of audits you've led or participated in. Highlight your role in the preparation, execution, and remediation processes, as this will demonstrate your capability to manage certification readiness effectively.

✨Communicate Clearly

Practice explaining complex security concepts in simple terms. You’ll need to convey these ideas to both technical and non-technical stakeholders, so being clear and credible in your communication is key.

✨Embrace Collaboration

Be ready to discuss how you've worked cross-functionally in previous roles. Emphasise your ability to balance security needs with business objectives, showcasing your stakeholder-first approach and adaptability in fast-paced environments.

Customer Trust Program Manager
Attio
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