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For Companies At a Glance
- Tasks: Help customers succeed with Attio through onboarding, support, and feedback.
- Company: Join a cutting-edge CRM company backed by top investors like Google Ventures.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and impact.
- Why this job: Be part of a team reinventing how millions work with innovative technology.
- Qualifications: Experience in customer-facing roles and understanding of SaaS solutions.
The predicted salary is between 50000 - 70000 £ per year.
Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We’re obsessed about the details and energized by the frontier.
About the role
Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We’re looking for a Solutions Engineer who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.
What you’ll do
- Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio.
- Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours.
- Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth.
- Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues.
- Gather client feedback and insights to contribute to the continuous improvement of the Attio product.
What you’ll bring
- Direct customer-facing experience deploying, selling, or managing complex products or services.
- Customer-facing experience solving business problems with technology.
- Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
- Ability to work independently in an unstructured, fast-paced environment with shifting priorities.
What does the hiring process look like?
Our hiring process is designed to help us identify people with critical thinking and analytical problem-solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.
- 30-minute introductory phone call with a member of our Talent team.
- 30-minute interview with our Head of Customer Success.
- 45-minute technical case interview.
- Two 30-minute interviews with relevant stakeholders and Mock Demo exercise.
- 30-minute closing conversation with our CEO.
Solutions Engineer [Pre and Post-Sales] - SMB employer: Attio Ltd
Contact Detail:
Attio Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer [Pre and Post-Sales] - SMB
✨Tip Number 1
Get comfy with video calls! Since you'll be working directly with customers, practice your communication skills. Make sure you can explain complex tech concepts in a simple way – it’ll help you shine during those interviews.
✨Tip Number 2
Show off your problem-solving skills! Think of examples where you've tackled tough challenges in previous roles. We love to see how you approach issues and come up with creative solutions, especially when it comes to tech.
✨Tip Number 3
Familiarise yourself with SaaS concepts like APIs and JSON. Brush up on your technical knowledge so you can confidently discuss how you’ve used these tools in the past. It’ll definitely give you an edge in the technical case interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate builders who want to make a difference!
We think you need these skills to ace Solutions Engineer [Pre and Post-Sales] - SMB
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology and problem-solving shine through. We love candidates who are genuinely excited about the tools and solutions they work with, so share your experiences that highlight this passion!
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with the Solutions Engineer role. Mention specific examples of how you've tackled complex challenges or helped customers succeed with tech solutions – we want to see your unique journey!
Be Clear and Concise: While we appreciate detail, clarity is key! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be in the right hands, and you'll get to experience our user-friendly process. Plus, it shows us you're keen on joining the Attio team!
How to prepare for a job interview at Attio Ltd
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role, especially around SaaS concepts like APIs and JSON. Brush up on how to explain these concepts clearly, as you’ll need to demonstrate your ability to solve business problems with technology.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you’ve successfully onboarded customers or resolved complex issues. Highlight your customer-facing experience and how you’ve used empathy to guide clients through challenges.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using video calls to simulate the interview environment, focusing on how you present solutions to potential customer problems.
✨Be Ready for Technical Challenges
Expect a technical case interview, so prepare by reviewing common scenarios you might face as a Solutions Engineer. Think about how you would approach onboarding at scale and be ready to discuss your thought process during the mock demo exercise.