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- Tasks: Lead customer success plans and drive engagement for our AI-native CRM.
- Company: Dynamic tech company in Greater London with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join us to shape customer experiences and make an impact in tech.
- Qualifications: 5+ years of experience in Customer Success or Account Management.
- Other info: Collaborative environment with a passion for technology and relationship building.
The predicted salary is between 42000 - 84000 £ per year.
A dynamic tech company in Greater London is seeking a Customer Success Manager to enhance customer retention and adoption of its AI-native CRM. The role involves leading success plans for top accounts, executing strategies for customer engagement, and collaborating across multiple teams to deliver value.
Candidates should have over 5 years of professional experience, with at least 3 years in a Customer Success or Account Management role, coupled with a passion for technology and strong relationship skills.
Strategic CSM for AI-CRM | Retention & Growth Lead in London employer: Attio Ltd
Contact Detail:
Attio Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM for AI-CRM | Retention & Growth Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with AI or CRM systems. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in customer success and account management. This will help you stand out during interviews and showcase your passion for technology.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've driven customer retention and engagement in past roles to align with what employers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Strategic CSM for AI-CRM | Retention & Growth Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success and Account Management. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements in retention and growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology and how you can drive customer engagement. We love hearing personal stories that connect your experience to the role.
Showcase Your Relationship Skills: In this role, strong relationship skills are key. Use your application to demonstrate how you've built and maintained successful relationships in previous roles. We want to know how you’ve made a difference for your customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Attio Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of AI-native CRM systems. Brush up on the latest trends in customer success and how they relate to retention and growth. This will show your passion for technology and help you engage in meaningful conversations during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer success or account management. Focus on how you've successfully led success plans, executed engagement strategies, and collaborated with teams to deliver value. This will demonstrate your capability to excel in the role.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company and its goals. Ask about their current customer success strategies, challenges they face, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Build Rapport
Remember, interviews are a two-way street. Use your strong relationship skills to connect with the interviewers. Be personable, listen actively, and engage in a friendly conversation. This will help you stand out and leave a positive impression.
