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For Companies At a Glance
- Tasks: Lead customer success initiatives and design strategies for retention and growth.
- Company: Join Attio, a pioneering AI-native CRM company backed by top investors.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be part of a mission to redefine CRM and make a real impact.
- Qualifications: 5+ years in customer success or account management, with a passion for tech.
- Other info: Dynamic startup culture with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Attio is on a mission to redefine CRM for the AI era. We're building the first AI-native CRM — designed for the most ambitious go-to-market teams. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.
About the role
Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.
As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs.
What you'll do
- Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert.
- Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis.
- Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket.
- Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs.
- Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group.
- Collaborate with SE, post-sale, and Support teams to create content for scaled programs.
- Collaborate with marketing and product on brand and activation content.
What you'll bring
- 5+ of relevant professional experience, of which 3+ were in a CS or Account Management role.
- A passion for technology and experience coaching customers on how to get the most out of a complex software product.
- Experience building programs in addition to having strong customer relationship skills.
- Experience at early or growth-stage startups.
What does the hiring process look like?
- 30-minute introductory phone call with a member of our Talent team.
- 30-minute interview with our hiring manager.
- Case study interview.
- Panel interviews with relevant stakeholders.
- 30-minute closing conversation with our CEO.
- Offer stage.
Customer Success Manager in London employer: Attio Ltd
Contact Detail:
Attio Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Attio on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research common Customer Success Manager scenarios and think about how you'd tackle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've helped customers get the most out of software products. This will demonstrate your technical fluency and empathy, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Attio.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us see your enthusiasm for tech! Share experiences where you've helped customers navigate complex software. This will show that you’re not just a fit for the role, but also genuinely excited about what we do at Attio.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management. We want to see how your background aligns with our mission and the specific responsibilities of the Customer Success Manager role. Customising your application can really make you stand out!
Be Data-Driven: Since data plays a big role in our approach, mention any experience you have with using data to drive customer success. Whether it’s segmenting customers or measuring program effectiveness, showing us your analytical side can give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Attio Ltd
✨Know Your Stuff
Make sure you understand Attio's mission and the role of a Customer Success Manager. Familiarise yourself with their AI-native CRM and think about how your experience aligns with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
As a CSM, empathy is key. Prepare examples from your past roles where you've successfully guided customers through complex challenges. Highlight how you’ve built relationships and helped clients achieve their goals using technology.
✨Data-Driven Mindset
Be ready to discuss how you've used data in previous roles to drive customer success. Think about specific metrics you've monitored and how they influenced your strategies for retention and upselling. This will demonstrate your analytical skills.
✨Collaborative Spirit
Attio values teamwork, so come prepared to talk about how you've collaborated with other teams in the past. Share examples of how you’ve worked with marketing, product, or support to enhance customer experiences and drive success.
