Enterprise Account Manager (UK)

In-office/hybrid in London, United Kingdom. Atticus is seeking an experienced SaaS account manager to join our team. We value creative, curious, and self-driven people who are passionate about their craft. You’ll be helping our customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.

About us: Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to bring more truth to the world of business. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they're disclosed to market. Our users love Atticus because we save them a lot of pain in high pressure, high stakes work. We’re a growing, global company. We’re profitable and using our resources for growth. Over 70% of our customers are inbound or referrals. We’re trusted by most of the UK Top 20 law firms, a growing number of LSE Main Market and AIM companies, 95% of Australian corporate law firms and over 40% of the ASX50 and 35% of the ASX100. Plus, we’re expanding into Asia and North America.

About you: We’re looking for someone with 3+ years account management, CX, and/or sales experience in a SaaS company or consultancy. We want creative, curious, and self-driven people who are interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. So if you’ve got the following qualities then please get in touch:

• Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t quite feel like you know exactly what you’re doing.
• Natural communicator. Communication is a first class skill, particularly in a remote world, so we take this seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
• Measure twice, cut once. We believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
• Bias toward action. Generally, when in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing at all.
• Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.

If you’ve also done any of the following, then definitely get in touch!

• Industry knowledge in corporate law and/or corporate governance. You’ve got a law degree, worked as a lawyer, or in investor relations, company secretary, corporate affairs, sustainability, finance, or governance of a listed company, fund, or regulatory body.
• High growth environment. You’ve worked in a scale-up that’s grown fast and scaled processes.
• Built a function from scratch. You’ve had experience in building systems, scaling processes, automating admin work, and asking for the resources you need to level up.

About the role: As an Enterprise Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business. You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:

• Spoken to a customer to understand their upcoming ESG reporting requirements, worked with one of our Product Consultants to determine a new way of making that as easy as possible with existing Atticus features.
• Explored new use case opportunities with customers in dispute resolution and shared key requirements with our Product team.
• Identified opportunities for Atticus to provide more value, and worked with senior members of the Growth team to devise and execute an expansion plan for each customer.
• Worked with our Growth team on strategically important renewals and upgrades in this region.
• Reviewed our customers on non-subscription plans to identify who would benefit from moving onto a subscription, and helped devise and execute a subscription migration plan for each customer.
• Worked with the Growth and Product teams to plan a presentation at a leading legal conference.
• Reviewed six customers’ Atticus usage against their plan in preparation for upcoming contract renewal discussions.
• Built a sample Atticus workspace to demonstrate verifying sustainability reports in Atticus to a new user group within an existing customer.

Benefits: £90,000–£110,000 OTE plus pension, commensurate with skills and experience. Hybrid - as a team we typically come into the office in Shoreditch a minimum of 3 days per week. You can choose to come every day or work from home the other days. Flexible work hours (we care about outcomes - go for that lunchtime cycle). New Macbook and £1,200 home office setup budget. Five weeks leave each year (and never work on your birthday). Generous parental leave. New office in Shoreditch, London. Generous professional development program.

Interested? If this sounds to you like we’re a great match, please apply below. You can also read more about us on our careers page.