At a Glance
- Tasks: Lead a dynamic sales team while driving growth and delivering exceptional customer experiences.
- Company: Join Attic Self Storage, a leading UK provider of modern self-storage solutions.
- Benefits: Earn up to £45,000 plus bonuses, enjoy 33 days’ leave, and access health perks.
- Other info: Flexible shifts and a supportive culture await you in this exciting role.
- Why this job: Make a real impact by inspiring your team and shaping customer satisfaction.
- Qualifications: 2-3 years in sales leadership with a passion for coaching and customer service.
The predicted salary is between 36000 - 54000 £ per year.
Location: Southeast, London, UK
Job Type: Full-time, Permanent
Salary: Up to £45,000 per year (dependent on experience) + performance bonuses up to 20%
About the RoleAre you a sales-focused leader who thrives on both coaching a team and winning business yourself? Do you enjoy creating a high-performance culture while leading by example on the front line?
At Attic Self Storage, we are looking for a Central Sales Centre Manager to drive sales growth, inspire a motivated team of advisors, and deliver outstanding customer experiences for a leading UK provider of secure, modern self-storage solutions.
This is a hands‑on role where you’ll combine strong leadership with personal sales delivery, ensuring both you and your team convert enquiries, maximise opportunities, and delight customers at every stage.
What You’ll Do Sales Leadership- Lead by Example: Personally manage enquiries, converting prospects into bookings while setting the standard for sales excellence.
- Drive Team Sales Performance: Motivate and support your team to maximise sales through inbound and outbound activity, including upselling, cross‑selling, and generating new opportunities.
- Proactive Lead Generation: Engage in outbound sales activity, including cold calling, while coaching your team to identify and pursue new enquiries.
- Retention Strategies: Work with the team to retain customers considering vacating, offering tailored solutions to meet their needs.
- Sales Culture: Champion a proactive, results‑driven sales culture where every enquiry is treated as a conversion opportunity.
- Inspire & Motivate: Build an engaged, high‑performing team that consistently exceeds expectations.
- Coach & Develop: Provide regular 1:1s, constructive feedback, and development opportunities to build skills and confidence.
- Train & Onboard: Ensure new and existing team members are fully trained in products, systems, and service standards.
- Manage Resources: Coordinate schedules and allocate workload to deliver excellent service during operational hours.
- Foster Culture: Create a positive, collaborative, and supportive team environment.
- Quality & Standards: Monitor calls, emails, and chats to ensure high‑quality interactions, providing feedback and coaching.
- Process Improvement: Identify opportunities to streamline processes and improve the customer journey.
- Data‑Driven Decisions: Review performance reports and use insights to guide decisions and strategies.
- System Oversight: Ensure CRM and telephony systems are fully operational and optimised.
- Handling customer service calls relating to payments, debts, account queries, and system issues.
- Managing and responding to customer reviews in a professional and timely manner to maintain and enhance the company’s reputation.
- Supporting general administrative and ad‑hoc duties as required to ensure smooth day‑to‑day operations.
- Escalation Point: Take ownership of complex or escalated customer issues, resolving them efficiently and professionally.
- Customer Champion: Use feedback from escalations and customer interactions to drive improvements in service and processes.
- Cross‑Functional Working: Partner with store teams, marketing, and other departments to align strategies and resolve issues.
- Business Growth: Support initiatives such as new store openings and national account development, ensuring seamless customer experiences.
- Proven Leadership: 2–3 years of experience leading teams in a sales‑driven call centre or customer service environment.
- Sales Expertise: Strong personal track record of converting enquiries, upselling, cross‑selling, and generating new business.
- Customer Service Excellence: Deep commitment to delivering outstanding customer experiences, including handling complaints and retention.
- Communication Skills: Excellent verbal and written abilities to coach teams, manage escalations, and communicate with stakeholders.
- Analytical Mindset: Comfortable interpreting data and applying insights to improve performance.
- Problem‑Solving Skills: Able to resolve complex issues calmly and effectively.
- Coaching Ability: Experience developing individuals and teams to reach their potential.
- Tech Proficiency: Skilled in CRM systems, call‑centre software, and Microsoft Office.
- Adaptability & Resilience: Thrives in a fast‑paced environment with shifting priorities while maintaining composure.
- Availability: Flexible to work rotating shifts, including evenings, weekends, and public holidays, to support the team.
Like a pilot monitoring flight instruments to stay on course, the successful candidate will be comfortable tracking and understanding the following performance indicators to ensure every call “lands” smoothly:
- ATA (Average Time to Answer): Measures how quickly incoming calls are answered.
- Missed Calls: Tracks unanswered calls to identify service gaps.
- Lead Response Time: Monitors how promptly leads are contacted after an initial enquiry.
- Call Conversion Rate: Evaluates how many calls successfully convert to sales or bookings.
- Average Call Duration: Balances efficiency with quality of engagement.
- Calls per Agent: Reviews productivity and call‑handling capacity.
- Call‑to‑Booking Ratio: Indicates the percentage of calls that result in confirmed bookings.
- Follow‑Up Rate: Measures consistency in customer follow‑up communication.
- Pipeline Conversion Rate: Tracks how effectively leads move through the sales funnel.
- Call Audit Scores: Reflects quality, compliance, and service standards during monitored calls.
- Impactful Leadership: Lead a high‑performing team while playing an active role in sales growth yourself.
- Competitive Compensation: Salary of £45,000 per year, plus performance‑based bonuses up to 20%.
- Career Growth: Opportunities for advancement within a rapidly growing UK brand.
- Supportive Culture: A collaborative, inclusive workplace where your leadership is valued.
- Comprehensive Support: Full training, resources, and ongoing coaching to enhance your skills.
- Benefits: Employee perks, Medicash health plan, 33 days’ leave, cycle‑to‑work scheme, and more.
As the Central Sales Centre Manager, you’ll set the pace for your team by combining hands‑on sales delivery with inspiring leadership. By leading from the front, building a high‑performance culture, and ensuring every enquiry is maximised, you’ll directly shape Attic Self Storage’s growth and customer reputation.
#J-18808-LjbffrCentral Sales Centre Manager in London employer: Attic self storage
Attic Self Storage is an exceptional employer that fosters a supportive and collaborative work culture, where your leadership is not only valued but also actively contributes to the growth of a rapidly expanding UK brand. With competitive compensation, performance-based bonuses, and comprehensive training resources, employees are empowered to develop their skills and advance their careers while enjoying a range of benefits including a Medicash health plan and generous leave. Join us in shaping outstanding customer experiences and driving sales success in a dynamic environment located in Southeast London.
StudySmarter Expert Advice🤫
We think this is how you could land Central Sales Centre Manager in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Central Sales Centre Manager at Attic self storage, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Attic self storage. Tailor your message to explain why you’re drawn to them and how you can contribute as a Central Sales Centre Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Central Sales Centre Manager in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Attic self storage:When writing your cover letter, make sure to tailor your message specifically for Attic self storage. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Attic self storage
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Attic self storage that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Attic self storage that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Attic self storage’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
