This role focuses on both Sales and Customer Service. The ideal candidate will be skilled at maximising sales opportunities, providing excellent customer service and supporting the team to achieve high-performance standards.
Key Responsibilities:
- Sales
- Drive Sales Growth: Actively promote products and services to increase sales and achieve targets.
- Convert Leads: Effectively turn potential customers into paying customers.
- Upsell Services: Promote additional services like enhanced liability coverage to customers
- Merchandise Sales: Encourage sales of merchandise and provide recommendations to customers.
- Customer Service
- Exceed Expectations: Consistently provide exceptional customer service and motivate others to do the same.
- Deliver High-Quality Service: Maintain the highest standards of service across all interactions (in person , email and phone)
- Understand & Advise: Actively listen to customer needs and offer appropriate advice and solutions.
- Follow-Up: Diligently handle customer enquiries and follow up as needed
- Professionalism: Maintain a calm and professional demeanour with all customers
- Company Vehicle Operation: Drive and operate company vehicles responsibly and in line with company policy (if applicable)
- Marketing & Competitor Awareness:
- Stay informed about competitor activities
- Health, Safety & Maintenance:
- Conduct daily safety checks: adhere to emergency procedures, report maintenance needs, maintain store cleanliness and perform regular maintenance checks
- Security:
- Monitor store security via systems and visual checks. Prevent storage of prohibited items. Understand emergency procedures and conduct fire alarm/emergency lighting tests. Oversee store activity outside working hours when needed.
- Administration:
- Complete store administrative tasks, reconcile accounts, assist with banking, manage invoicing and collections, maintain customer records and generate financial / marketing reports.
- Team management:
- Organise work and delegate tasks, provide guidance and feedback, assist with training and development, communicate company updates, maintain employee relations and ensure adherence to dress code and working hours policies
- General:
- Report operational issues, suggest improvements, undertake ad-hoc duties, attend meetings on behalf of the Store Manager and ensure respectful treatment of colleagues and compliance with data protection regulations
Your Skill Set
- You must have experience at this level in consultative sales or customer service/customer care. Telesales experience would be a significant advantage.
- Self-motivated, self-starting and hard-working
- Competent with MS Office
- A strong communicator with strong interpersonal skills
- Bright, positive and enthusiastic
- Experienced in consultative sales and delivery of first-class customer service
- Literate and numerate
- The successful candidate will also live within 60 minutes of the store. Previous experience in telesales, consultative sales, and /or customer service is essential.
Whats in it for you
- Base salary of£30,783.50k & OTE £34K
- 25days holiday+bankholidays,includingbonusdays
- Birthday off
- Perkbox-employeeperkplatform
- Medicash health plan
- Monthly performance bonuses and commissions
- Champion-of-month bonuses
- Champion-of-year bonuses
- Team nights out
- Pension contributions of 3%
- Career development
- Cycle to work scheme
- Advanced paternity pay
- Free EV charging at work
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