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- Tasks: Drive sales, provide top-notch customer service, and support team performance.
- Company: Join a dynamic team at a leading retail store in Bow.
- Benefits: Competitive salary, 25 days holiday, health plan, and monthly bonuses.
- Other info: Enjoy team nights out and opportunities for career growth.
- Why this job: Make an impact in sales while developing your career in a supportive environment.
- Qualifications: Experience in sales or customer service; strong communication skills required.
The predicted salary is between 30783 - 34000 £ per year.
This role focuses on both Sales and Customer Service. The ideal candidate will be skilled at maximising sales opportunities, providing excellent customer service and supporting the team to achieve high-performance standards.
Key Responsibilities:
- Sales
- Drive Sales Growth: Actively promote products and services to increase sales and achieve targets.
- Convert Leads: Effectively turn potential customers into paying customers.
- Upsell Services: Promote additional services like enhanced liability coverage to customers.
- Merchandise Sales: Encourage sales of merchandise and provide recommendations to customers.
- Exceed Expectations: Consistently provide exceptional customer service and motivate others to do the same.
- Deliver High-Quality Service: Maintain the highest standards of service across all interactions (in person, email and phone).
- Understand & Advise: Actively listen to customer needs and offer appropriate advice and solutions.
- Follow-Up: Diligently handle customer enquiries and follow up as needed.
- Professionalism: Maintain a calm and professional demeanour with all customers.
- Drive and operate company vehicles responsibly and in line with company policy (if applicable).
- Stay informed about competitor activities.
- Conduct daily safety checks; adhere to emergency procedures, report maintenance needs, maintain store cleanliness and perform regular maintenance checks.
- Monitor store security via systems and visual checks. Prevent storage of prohibited items. Understand emergency procedures and conduct fire alarm/emergency lighting tests. Oversee store activity outside working hours when needed.
- Complete store administrative tasks, reconcile accounts, assist with banking, manage invoicing and collections, maintain customer records and generate financial/marketing reports.
- Organise work and delegate tasks, provide guidance and feedback, assist with training and development, communicate company updates, maintain employee relations and ensure adherence to dress code and working hours policies.
- Report operational issues, suggest improvements, undertake ad-hoc duties, attend meetings on behalf of the Store Manager and ensure respectful treatment of colleagues and compliance with data protection regulations.
Your Skill Set:
- You must have experience at this level in consultative sales or customer service/customer care. Telesales experience would be a significant advantage.
- Additionally, you will be self-motivated, self-starting and hard-working.
- Competent with MS Office.
- A strong communicator with strong interpersonal skills.
- Bright, positive and enthusiastic.
- Experienced in consultative sales and delivery of first-class customer service.
- Literate and numerate.
The successful candidate will also live within 60 minutes of the store. Previous experience in telesales, consultative sales, and/or customer service is essential.
What's in it for you:
- Base salary of £30,783.50k & OTE £34K.
- 25 days holiday + bank holidays, including bonus days.
- Birthday off.
- Perkbox - employee perk platform.
- Medicash health plan.
- Monthly performance bonuses and commissions.
- Champion-of-month bonuses.
- Champion-of-year bonuses.
- Team nights out.
- Pension contributions of 3%.
- Career development.
- Cycle to work scheme.
- Advanced paternity pay.
- Free EV charging at work.
Commercial Administrator - Home based employer: Attic Self Storage Limited
Contact Detail:
Attic Self Storage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Administrator - Home based
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills in sales and customer service can help drive growth and exceed expectations. A confident delivery can make all the difference in turning leads into loyal customers.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you're genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Commercial Administrator - Home based
Some tips for your application 🫡
Show Off Your Sales Skills: When you're writing your application, make sure to highlight any experience you have in sales or customer service. We want to see how you've driven sales growth or converted leads in the past. Use specific examples to show us what you can bring to the table!
Be Personable and Professional: Remember, this role is all about providing top-notch customer service. In your application, let your personality shine through while maintaining a professional tone. We love candidates who can connect with customers and exceed their expectations!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our key responsibilities, like upselling services or managing customer records. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it makes it easier for us to keep track of your application!
How to prepare for a job interview at Attic Self Storage Limited
✨Know Your Sales Stuff
Make sure you brush up on your sales techniques and customer service skills. Be ready to share specific examples of how you've successfully converted leads or upsold services in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role requires strong interpersonal skills, practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you’ve exceeded customer expectations or resolved issues effectively. This will demonstrate your ability to maintain professionalism under pressure.
✨Research the Company
Familiarise yourself with the company’s products, services, and competitors. Being knowledgeable about what they offer and how they stand out in the market will help you answer questions more effectively and show your genuine interest in the position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, performance metrics, or opportunities for career development. It shows that you’re engaged and thinking about how you can contribute to the team.