Operations Manager - Home Improvement in Kent

Attic Projects is a rapidly growing home improvement company providing comprehensive solutions for attics, crawl spaces, HVAC systems, and roofing. We currently operate six branches across San Diego, Orange County, San Bernardino, Los Angeles, Kent, and Everett, and we’re continuing to expand. Our next phase of growth is launching a new region in Texas. As we scale into new markets, we are building strong local teams with clear opportunities for growth and advancement. Join us and become part of a dynamic, high-performing team where your sales expertise makes a direct impact every single day. At Attic Projects, growth isn’t just encouraged, it’s expected. You’ll have continuous opportunities to develop yourself professionally, expand your influence, and build something meaningful for yourself and your team.

Role and Responsibilities:

• The Operations Manager runs the day-to-day business at the branch level.
• Under the direction of the Regional Director of Operations (RDOO), oversees daily work schedules, ground personnel deployment, material logistics, facility management, and fleet disposition/maintenance toward successful project completion.
• Implements adoption of the corporate culture at the facility level.
• Ensures facility production, efficiency, and customer satisfaction meet or exceed targets.
• Supervises the Office Administrator, managing the interface between facility personnel.
• Responsible for financial management and budgeting process at the facility level.
• Oversees the processes associated with collections, local vendor/subcontractor invoices.
• Ensures facility compliance with HR, safety, personnel, payroll, and legal requirements.
• Accountable for all assets (personnel, vehicles, material, tools) at the facility.
• Runs the morning crew lead meetings and manages field crew schedules.
• Implements the training package for supervisors, foremen, technicians, and field crew.
• Recommends hiring/termination actions to RDOO for approval.
• Manages inventory and local purchasing requirements as authorized by corporate.
• Manages subcontractor/special operations (electrical, light carpentry, etc.) requirements.

Perks and Benefits:

• Competitive salary and performance-based incentives
• Opportunities for cross-branch training and career growth
• Supportive management team
• First-class in-house operation team
• Medical, dental, vision insurance after 90 days
• Paid time off and holidays
• Holiday gifts and team building events

Qualifications:

• Minimum of 5 years of proven operation management experience, preferably in the home improvement industry or similar environment (2 yrs+), including inventory management and project management.
• Leadership experience, including team management and development over a team of at least 20 people.
• Familiarity with financial management, budgeting, and cost control principles; Managed a facility that generated revenue of 5M to 6M a year.
• Proficiency in relevant software and tools for operations management and reporting (e.g., BuilderTrend, Microsoft Office suite and Google WorkSpace).
• Ability to collaborate effectively with the sales manager, superintendent, office admin, and key stakeholders in the corporate office.
• Strong customer service skills, including handling customer complaints and issues effectively.
• Knowledge of HR, safety, and regulatory compliance.

You’ll be a great fit if you have:

• Excellent communication, interpersonal, and problem-solving skills.
• Positive and customer-centric attitude.
• Ability to work effectively in a fast-paced and dynamic environment, contributing to a collaborative and supportive team culture.
• Strong strategic thinking and decision-making abilities.
• Project management certification (e.g., PMP) is a plus.

Interview Process:

• Initial Phone Reach-out by Recruiter
• Video Interview (Technical & Behaviour Questions) with Recruiter
• Onsite Panel Interview with CEO & Managers
• Meeting with the Owners
• Offer Extension

Pre-Employment Requirements:

• All employees must successfully pass a background check, reference check, and drug test.

Details:

• Job Type: Full-time, On-site, not remote
• Work schedule: Monday to Friday
• Pay Structure: $100,000-$125,000 (Salary) + Bonus

Applying for this position does not require you to meet every single expectation listed. At Attic Projects, we recognise that embracing diverse perspectives is crucial for fostering innovation and achieving success. Therefore, we are dedicated to creating a team that encompasses a wide range of backgrounds, experiences, and skills.

Attic Projects is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.