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- Tasks: Manage customer relationships and lead a dynamic team to enhance customer satisfaction.
- Company: Fast-growing aerospace manufacturing business in Hayes, Middlesex.
- Benefits: Attractive salary, 23 days leave, flexible work environment, and health insurance.
- Why this job: Join a passionate team and make a real impact in customer service.
- Qualifications: Five years in a customer-facing role with strong relationship-building skills.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 28800 - 48000 £ per year.
Attewell is a fast‐growing aerospace manufacturing business based in Hayes, Middlesex. A vacancy has now arisen for a Customer Service Executive, reporting to the Commercial Director. This role is responsible for all aspects of the customer relationship for a group of our customer base, including: customer satisfaction, customer orderbook review, scorecard management and customer‐concern resolution. We are a small and dynamic team, passionate about driving value‐creation through outstanding customer service.
The ideal candidate will be a self‐starter who demonstrates a high‐level of accountability, energy and commitment, as well as enjoying working in a fast‐paced environment requiring you to be highly responsive. The candidate will have relevant experience in a customer‐facing role, ideally in an aerospace manufacturing environment.
At Attewell, we believe passionately in the importance of diversity in our teams, and we strive to make our workplace as inclusive as possible, including being as flexible as possible to support our colleagues and teammates.
Main Responsibilities:- Manage a small team of customer service representatives to deliver weekly customer orderbook management and reviews for your accounts.
- Deliver the contract review process, including sales order approvals for your customer accounts.
- Actively manage scorecards for key customers, leading a cross‐functional team to deliver the scorecard improvement plan for strategic customers.
- Lead and develop your customer service team to deliver seamless customer portal integration, contract review process, customer orderbook management, customer service "standard work" and management of customer queries, escalations and customer information requests.
- Identify new RFQ opportunities as part of weekly customer touch‐points.
- Lead senior level customer meetings / escalation reviews.
- At least five years experience in a relevant role.
- A strong track record of developing customer relationships.
- Ability to work unsupervised in a rapidly growing organisation and respond quickly to requirements, prioritising effectively.
- Strong proficiency in MS Excel and ERP systems (ideally SAP).
- Analytical, with excellent communication skills and attention to detail and the ability to work across the organisation.
- Proven track record in effectively managing a customer service/programs team.
This is a full‐time role working 37.5 hours per week. Monday – Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm.
Benefits:- Attractive salary dependent on experience.
- 23 days annual leave, plus paid bank holidays.
- A flexible, supportive work environment with a diverse team.
- Group Critical Health Insurance.
- Group Death in Service.
- Eligible for bonus based on company performance.
- Attractive enhanced maternity/paternity benefits.
Customer Service Executive - Full Time Permanent Contract in London employer: Attewell Ltd
Contact Detail:
Attewell Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Full Time Permanent Contract in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace industry and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Attewell and their customer service approach. Show us that you understand their values and how you can contribute to their mission of outstanding customer service. Tailor your responses to highlight your relevant experience!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to Attewell through our website. Express your interest in the Customer Service Executive position and share how your skills align with their needs. A little initiative goes a long way!
✨Tip Number 4
Follow up after interviews! Send a quick thank-you email to express your appreciation for the opportunity to interview. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive - Full Time Permanent Contract in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in fast-paced environments like aerospace manufacturing. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Executive role. Share specific examples of how you've successfully managed customer relationships and resolved issues in the past.
Showcase Your Team Leadership Skills: Since this role involves managing a small team, be sure to mention any leadership experience you have. Talk about how you've developed teams or improved processes in previous roles. We love seeing candidates who can inspire and lead others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Attewell Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've successfully managed customer relationships or resolved issues. This role is all about customer satisfaction, so be ready to share how you've gone above and beyond in previous positions.
✨Familiarise Yourself with the Company
Do a bit of homework on Attewell and the aerospace manufacturing industry. Understanding their values and what they do will help you tailor your answers and show that you're genuinely interested in the company. Plus, it’ll give you a leg up when discussing how you can contribute to their goals.
✨Show Off Your Team Leadership Skills
Since this role involves managing a small team, be prepared to discuss your leadership style. Think of examples where you've led a team or project, highlighting how you motivated others and achieved results. This will demonstrate your capability to lead and develop a customer service team effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Prepare for questions like how you would handle a difficult customer or manage a high-pressure situation. Practising these scenarios will help you articulate your thought process and showcase your analytical skills.
