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For Companies At a Glance
- Tasks: Support customers by processing orders and managing queries in a fast-paced environment.
- Company: Attewell is a dynamic aerospace manufacturing company based in Hayes, known for its prestigious clientele.
- Benefits: Enjoy flexible working patterns, 23 days leave, pension contributions, and health insurance.
- Why this job: Join a diverse team and make a real impact in customer service within a growing industry.
- Qualifications: Previous experience in customer service or admin roles; good Excel skills required.
- Other info: Full-time role with a supportive work culture and opportunities for bonuses.
The predicted salary is between 27000 - 45000 £ per year.
Attewell is a fast-growing Aerospace manufacturing business based in Hayes, Middlesex. We have a highly prestigious and demanding customer base, and we are now looking to recruit a Customer Service Representative to support our Customer Service department. We value diversity highly at Attewell, and we’re able to offer an attractive and flexible package of working patterns to cater for people from a wide range of backgrounds and personal circumstances.
Role Profile
Reporting to the Customer Service Executive, the Customer Service Representative will be responsible for the processing of customer Purchase Orders, reviewing internal and customer queries and managing customer portals. This role requires liaising across departments for orderbook updates and working closely with the customer service team.
Key Responsibilities
- Carry out full contract review on all customers orders
- Process customers’ orders, ensuring the correct information is updated onto the internal SAP system
- Review and process customers queries, including monitoring and maintenance of the internal delayed file
- Regularly monitor customers’ orders, providing updates to the customer and completion on key customer order books
- Answer customers' questions via phone, email, live chat or in person
- Proactively manage customers queries and internal queries/reports
- Carry out weekly orderbooks for customers
- Download and acknowledge customer Purchase Orders via their portals
Key Experiences & Characteristics
- Able to work under pressure and in a busy environment
- Keen attention to detail and accuracy
- Excellent communication skills, hardworking and flexible
- Ability to work independently and as part of a team
Qualifications and Experience Levels
- Previous experience in customer service/admin/sales/office environment
- Computer literate, with a good level of Excel skills
- Knowledge of Microsoft products
- Experience and knowledge of SAP preferred
Working Hours
This is a full-time role working 37.5 hours per week. Monday to Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm.
Benefits
- Attractive salary dependent on experience
- 23 days annual leave, plus paid bank holidays
- Attractive pension contribution
- A flexible, supportive work environment with a diverse team
- Group Critical Health Insurance
- Group Death in Service
- Eligible for bonus based on company performance
Contact Detail:
Attewell Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with SAP, as it's a key part of the role. If you have experience with similar systems, be ready to discuss how those skills can transfer to using SAP effectively.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries. Practice responding to common customer service scenarios to demonstrate your ability to manage inquiries efficiently.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed orders or processed information accurately in previous roles. This will highlight your fit for the position.
✨Tip Number 4
Research Attewell and their customer base to understand their needs better. Being knowledgeable about the company will help you tailor your approach during interviews and show your genuine interest.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Mention specific examples where you successfully managed customer queries or processed orders, as this will demonstrate your suitability for the role.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to illustrate your ability to communicate effectively. Use clear and concise language in your application, and consider including examples of how you've resolved customer issues in the past.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects attention to detail, which is essential for a Customer Service Representative.
How to prepare for a job interview at Attewell Ltd
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether it's through answering questions or providing updates. Practice common customer service scenarios to showcase your skills.
✨Familiarise Yourself with SAP
Since knowledge of SAP is preferred for this role, take some time to understand its basic functionalities. If you have experience with similar systems, be ready to discuss how those experiences can translate to using SAP effectively in the job.
✨Prepare for Pressure Situations
This role requires working under pressure, so think of examples from your past where you've successfully managed stressful situations. Be ready to share how you maintained accuracy and attention to detail while handling multiple tasks.
✨Understand the Company and Its Values
Research Attewell and its commitment to diversity and customer satisfaction. Being able to articulate why you want to work for them and how you align with their values will show your genuine interest in the position.
