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- Tasks: Manage customer relationships and lead a dynamic team to enhance customer satisfaction.
- Company: Fast-growing aerospace manufacturing business with a focus on outstanding service.
- Benefits: Attractive salary, 23 days leave, flexible work environment, and health insurance.
- Why this job: Join a passionate team and make a real impact in customer service.
- Qualifications: Five years in a customer-facing role with strong relationship-building skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Attewell is a fast‑growing aerospace manufacturing business based in Hayes, Middlesex. A vacancy has now arisen for a Customer Service Executive, reporting to the Commercial Director. This role is responsible for all aspects of the customer relationship for a group of our customer base, including: customer satisfaction, customer orderbook review, scorecard management and customer‑concern resolution. We’re a small and dynamic team, passionate about driving value‑creation through outstanding customer service. The ideal candidate will be a self‑starter who demonstrates a high‑level of accountability, energy and commitment, as well as enjoying working in a fast‑paced environment requiring you to be highly responsive. The candidate will have relevant experience in a customer‑facing role, ideally in an aerospace manufacturing environment.
At Attewell, we believe passionately in the importance of diversity in our teams, and we strive to make our workplace as inclusive as possible, including being as flexible as possible to support our colleagues and teammates.
Main Responsibilities- Manage a small team of customer service representatives to deliver weekly customer orderbook management and reviews for your accounts.
- Deliver the contract review process, including sales order approvals for your customer accounts.
- Actively manage scorecards for key customers, leading a cross‑functional team to deliver the scorecard improvement plan for strategic customers.
- Lead and develop your customer service team to deliver seamless customer portal integration, contract review process, customer orderbook management, customer service “standard work” and management of customer queries, escalations and customer information requests.
- Identify new RFQ opportunities as part of weekly customer touch‑points.
- Lead senior level customer meetings / escalation reviews.
- At least five years experience in a relevant role.
- A strong track record of developing customer relationships.
- Ability to work unsupervised in a rapidly growing organisation and respond quickly to requirements, prioritising effectively.
- Strong proficiency in MS Excel and ERP systems (ideally SAP).
- Analytical, with excellent communication skills and attention to detail and the ability to work across the organisation.
- Proven track record in effectively managing a customer service/programs team.
This is a full‑time role working 37.5 hours per week. Monday – Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm.
Benefits- Attractive salary dependent on experience.
- 23 days annual leave, plus paid bank holidays.
- A flexible, supportive work environment with a diverse team.
- Group Critical Health Insurance.
- Group Death in Service.
- Eligible for bonus based on company performance.
- Attractive enhanced maternity/paternity benefits.
Customer Service Executive - Full Time Permanent Contract employer: Attewell Ltd
Contact Detail:
Attewell Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Full Time Permanent Contract
✨Tip Number 1
Get to know the company inside out! Research Attewell's values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle difficult customers or resolve issues, as this role is all about relationship management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our dynamic team at Attewell.
We think you need these skills to ace Customer Service Executive - Full Time Permanent Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience in customer-facing roles, especially in aerospace manufacturing if you have it. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our dynamic team. Don’t forget to mention your ability to manage relationships and lead a team effectively.
Showcase Your Skills: We’re keen on analytical skills and proficiency in MS Excel and ERP systems like SAP. Make sure to highlight these in your application. If you’ve got examples of how you’ve used these skills to improve customer satisfaction, share them with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Attewell Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've successfully managed customer relationships or resolved issues. This role is all about customer satisfaction, so be ready to share how you've gone above and beyond in previous positions.
✨Familiarise Yourself with the Company
Do a bit of homework on Attewell and the aerospace manufacturing industry. Understanding their values and what they do will help you tailor your answers and show that you're genuinely interested in the company. Plus, it’ll give you a leg up when discussing how you can contribute to their goals.
✨Show Off Your Team Leadership Skills
Since this role involves managing a small team, be prepared to discuss your leadership style. Think of examples where you've led a team to success or improved processes. Highlight your ability to motivate others and how you handle challenges within a team setting.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific customer service scenarios. Practice answering these types of questions by using the STAR method (Situation, Task, Action, Result). This will help you structure your responses clearly and demonstrate your problem-solving skills effectively.
