At a Glance
- Tasks: Lead onboarding for Enterprise customers and manage complex implementations across SMS and Email.
- Company: Join Attentive, a forward-thinking tech company focused on customer success.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values innovation and continuous improvement.
- Why this job: Make a real impact by shaping the future of Enterprise onboarding in the UK.
- Qualifications: 5+ years in a technical, customer-facing role with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
Attentive is looking for an experienced Implementation Consultant to lead the onboarding of our largest Enterprise customers across the UK and EMEA. This role sits on our Implementation team, at the critical juncture between our Sales and Customer Success teams. They are responsible for delivering a best-in-class onboarding experience across SMS, Email, and additional platform features as our customers expand their use of Attentive. You will own complex, multi work stream implementations from contract close through launch, while also playing a key role in evolving our implementation processes, tooling, and cross-functional operating model. This is a highly visible role that partners closely with Sales, Solutions Architecture, Product, Engineering, and Customer Success to ensure customers see value quickly and at scale. This role reports to the Manager, UK Implementation and will act as a senior presence on the team, setting the bar for execution, communication, and continuous improvement.
What You’ll Accomplish
- Enterprise Customer Onboarding & Delivery
- Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features.
- Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations.
- Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines.
- Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches.
- Cross-Functional Leadership
- Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations.
- Act as a trusted technical and strategic advisor to customers during onboarding.
- Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams.
- Process Improvement & Scale
- Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience.
- Help define and refine implementation standards, templates, and best practices for the UK region.
- Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value.
- Support the evolution of Attentive’s SMS + Email implementation model as adoption and complexity continue to grow.
- Team Leadership & Enablement
- Act as a senior mentor to other Implementation Consultants and Associates.
- Share best practices and contribute to internal documentation, training, and enablement.
- Support regional coverage and continuity as the UK Implementation team scales.
Your Expertise
- 5+ years of experience in a technical, customer-facing role (Implementation, Solutions Architecture, Sales Engineering, Technical Account Management, etc.).
- Strong experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines).
- Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously.
- Comfortable navigating ambiguity and building structure where none exists.
- Technically curious, highly organized, and detail-oriented.
- Confident communicator who can lead conversations with both technical teams and senior customer stakeholders.
- Passion for improving systems, processes, and customer outcomes not just “getting the launch done.”
Why You'll Love This Role
- You’ll work on some of Attentive’s most complex and high-impact Enterprise launches.
- You’ll help shape how Enterprise onboarding is delivered in the UK—not just execute it.
- You’ll operate with autonomy, trust, and visibility across the organization.
- You’ll be part of a team that’s actively evolving how SMS and Email are launched together at scale.
Senior Implementation Consultant, UK (Hybrid) employer: Attentive
Attentive is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Implementation Consultant role based in the UK. With a strong emphasis on employee growth, you will have the opportunity to lead high-impact projects while working closely with cross-functional teams, all within a supportive environment that values autonomy and continuous improvement. The company prioritises inclusivity and offers a range of benefits, ensuring that every team member feels valued and empowered to contribute to meaningful customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Implementation Consultant, UK (Hybrid)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Attentive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Attentive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Implementation Consultant, UK (Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Attentive:Your cover letter is your chance to shine! Tell us why you want to work at Attentive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Attentive!
How to prepare for a job interview at Attentive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
