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- Tasks: Lead onboarding for top Enterprise customers, ensuring seamless integration of SMS and Email features.
- Company: Join Attentive, a leading AI marketing platform transforming customer relationships.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping Enterprise onboarding experiences in a dynamic tech environment.
- Qualifications: 5+ years in a technical, customer-facing role with strong project management skills.
- Other info: Be part of a diverse team that values action, collaboration, and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries.
About the Role
Attentive is looking for an experienced Implementation Consultant to lead the onboarding of our largest Enterprise customers across the UK and EMEA. This role sits on our Implementation team, at the critical juncture between our Sales and Customer Success teams. They are responsible for delivering a best-in-class onboarding experience across SMS, Email, and additional platform features as our customers expand their use of Attentive. You will own complex, multi work stream implementations from contract close through launch, while also playing a key role in evolving our implementation processes, tooling, and cross-functional operating model.
This is a highly visible role that partners closely with Sales, Solutions Architecture, Product, Engineering, and Customer Success to ensure customers see value quickly and at scale. This role reports to the Manager, UK Implementation and will act as a senior presence on the team, setting the bar for execution, communication, and continuous improvement.
What You’ll Accomplish
- Enterprise Customer Onboarding & Delivery: Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features. Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations. Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines. Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches.
- Cross-Functional Leadership: Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations. Act as a trusted technical and strategic advisor to customers during onboarding. Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams.
- Process Improvement & Scale: Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience. Help define and refine implementation standards, templates, and best practices for the UK region. Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value. Support the evolution of Attentive’s SMS + Email implementation model as adoption and complexity continue to grow.
- Team Leadership & Enablement: Act as a senior mentor to other Implementation Consultants and Associates. Share best practices and contribute to internal documentation, training, and enablement. Support regional coverage and continuity as the UK Implementation team scales.
Your Expertise
- 5+ years of experience in a technical, customer-facing role (Implementation, Solutions Architecture, Sales Engineering, Technical Account Management, etc.)
- Strong experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines)
- Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
- Comfortable navigating ambiguity and building structure where none exists
- Technically curious, highly organized, and detail-oriented
- Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
- Passion for improving systems, processes, and customer outcomes not just “getting the launch done”
Why You’ll Love This Role
- You’ll work on some of Attentive’s most complex and high-impact Enterprise launches.
- You’ll help shape how Enterprise onboarding is delivered in the UK—not just execute it.
- You’ll operate with autonomy, trust, and visibility across the organization.
- You’ll be part of a team that’s actively evolving how SMS and Email are launched together at scale.
At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Senior Implementation Consultant, UK employer: Attentive
Contact Detail:
Attentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation Consultant, UK
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Attentive on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by understanding Attentive’s products inside out. Familiarise yourself with their SMS, Email, and other platform features. This will help you demonstrate your knowledge and show how you can contribute to their mission of redefining customer relationships.
✨Tip Number 3
Practice your project management skills! Be ready to discuss how you've successfully managed complex implementations in the past. Use specific examples to illustrate your ability to juggle multiple tasks and lead teams effectively.
✨Tip Number 4
Don’t forget to showcase your passion for continuous improvement! Talk about how you’ve identified gaps in processes and implemented changes that led to better outcomes. This aligns perfectly with Attentive’s value of championing the customer and improving systems.
We think you need these skills to ace Senior Implementation Consultant, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Implementation Consultant role. Highlight your experience with ESP platforms and project management skills, as these are key to what we’re looking for!
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise in your application. We want to see your familiarity with email migrations and martech stacks, so let us know how you’ve tackled similar challenges in the past.
Communicate Clearly: Your written communication is crucial, especially since this role involves liaising with various teams. Keep your application clear and concise, demonstrating your ability to convey complex ideas simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Attentive
✨Know the Company Inside Out
Before your interview, dive deep into Attentive's mission, values, and recent achievements. Understanding their AI marketing platform and how it integrates SMS, email, and push notifications will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of complex implementations you've managed. Highlight your ability to juggle multiple projects, coordinate with various stakeholders, and deliver on time. This is crucial for a role that requires leading Enterprise customer onboarding.
✨Demonstrate Technical Curiosity
Since the role involves working with ESP platforms and martech stacks, be prepared to talk about your technical background. Share experiences where you’ve navigated ambiguity and built structure in projects, showcasing your problem-solving skills and attention to detail.
✨Emphasise Customer-Centric Mindset
Attentive values championing the customer, so come equipped with examples of how you've improved customer outcomes in previous roles. Discuss how you’ve translated customer feedback into actionable insights, which aligns perfectly with the responsibilities of this position.
