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- Tasks: Build strong relationships with Enterprise customers and lead their marketing strategies.
- Company: Join Attentive, the leading AI marketing platform for personalised customer connections.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping brands connect authentically with their customers.
- Qualifications: Experience in SMS/email marketing and strong relationship management skills.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries.
We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Enterprise Team. You will take ownership of relationships with our Enterprise customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality.
You will work in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers' goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the customers' suite of Attentive products to satisfy their goals.
What You’ll Accomplish- Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals.
- Work independently to deliver a “consultant” perspective in all customer interactions - creating customized success plans based on customers' goals and challenges.
- Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices.
- Regularly lead and present at customer meetings, both in-person and over video conference.
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies.
- Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements.
- Contribute to the continued development and improvement of the Attentive Customer experience.
- Background in SMS and/or email marketing.
- Strong understanding of growth and retention techniques and strategies.
- Demonstrate success in managing complex customer relationships, driving customer retention and expansion.
- Solutions-oriented mindset with excellent problem solving and analytical skills.
- Experience navigating complex work processes, tight timelines, and changing teams.
- Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization.
- Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools.
- Comfortable learning new software (for design, data management, and internal tools).
- Open to occasional travel as needed.
By applying for this position, your data will be processed as per Attentive's Privacy Policy.
Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Senior Customer Success Manager, Enterprise employer: Attentive
Contact Detail:
Attentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Enterprise
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Attentive on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Attentive's products and services. Understand how they integrate SMS, email, and other channels. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in helping customers succeed with their marketing strategies.
✨Tip Number 3
Practice your consultative approach! Think of scenarios where you've successfully managed complex customer relationships. Be ready to share specific examples during your interview that highlight your problem-solving skills and ability to drive customer retention and expansion.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to Attentive’s mission of championing customer success.
We think you need these skills to ace Senior Customer Success Manager, Enterprise
Some tips for your application 🫡
Show Your Customer Success Skills: Make sure to highlight your experience in managing complex customer relationships. We want to see how you've driven retention and expansion in previous roles, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our mission and can articulate how they fit into our team.
Be Data-Driven: Since this role is all about using data to drive customer success, include any relevant metrics or achievements in your application. Show us how you’ve used data to inform strategies and achieve results in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Attentive
✨Know Your Stuff
Make sure you have a solid understanding of Attentive's products and the broader marketing landscape. Familiarise yourself with SMS and email marketing trends, as well as the specific needs of enterprise customers. This will help you speak confidently about how you can add value to their strategies.
✨Showcase Your Consultative Skills
Prepare to demonstrate your ability to act as a trusted consultant. Think of examples where you've created tailored success plans for clients based on their unique goals and challenges. Be ready to discuss how you’ve driven customer retention and expansion in previous roles.
✨Build Relationships
During the interview, focus on your relationship-building skills. Share stories that highlight how you've gained the trust of customers and maintained strong connections throughout the lifecycle of an account. Remember, this role is all about cementing relationships!
✨Be Data-Driven
Since you'll be responsible for revenue forecasting and managing risk, come prepared with examples of how you've used data to inform your decisions. Discuss how you've analysed customer usage to identify opportunities for growth and how you’ve communicated these insights effectively.