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For Companies At a Glance
- Tasks: Lead a team to implement innovative marketing solutions for top brands.
- Company: Join Attentive, the leading AI marketing platform transforming customer connections.
- Benefits: Enjoy competitive pay, flexible work options, and a vibrant company culture.
- Why this job: Make a real impact by shaping customer experiences with cutting-edge technology.
- Qualifications: 3-5 years in ecommerce/marketing tech and leadership experience preferred.
- Other info: Be part of a diverse team that values action, collaboration, and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries.
About the Role
We are looking for an experienced Program or Project Manager to lead a team of Implementation Consultants who will work alongside our Sales and Customer Success leadership teams. This leader will help us evolve our Implementation methodologies into a set of differentiated multi-product offerings for our growing customer base. Using their depth of knowledge about the overall marketing technology ecosystem, this leader will be able to quickly become a master of the Attentive product suite and set an example for how we onboard our biggest customers to date.
What You'll Accomplish
- Act as a player-coach, leading by example in successfully launching & deploying newly sold customers while developing the team’s skills across every phase of onboarding.
- Partner closely with the Sales organization to ensure that deals are scoped, staffed, and launched according to plan.
- Manage and mentor a team of Implementation Consultants responsible for rapidly and successfully launching new customers.
- Serve as a bridge between Sales, Customer Success, and Services leadership.
- Gather and report insights across the customer lifecycle.
- Lead new coaching and enablement initiatives for the Implementation team.
- Collaborate daily with Sales and CS leadership to support the needs of a fast-scaling organization.
Your Expertise
- 3 - 5 years of high-performing experience in implementing ecommerce and/or marketing saas technology.
- 1 - 3 years of experience managing Implementation teams or demonstrated leadership and/or coaching experience.
- Demonstrated ability to collaborate with Sales and CS to refine requirements and deliver intelligent, well architected solutions.
- Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals.
- Extremely personable: excited to coach and develop employees internally and work closely with customers externally.
- Incredibly detail oriented and organized.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds.
Manager, Implementation, UK employer: Attentive
Contact Detail:
Attentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Implementation, UK
✨Tip Number 1
Get to know the company inside out! Research Attentive’s products, values, and recent achievements. This will not only help you in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for behavioural questions! Think of examples from your past experiences that showcase your skills in project management and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Manager, Implementation, UK
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our mission of redefining customer relationships.
Tailor Your Experience: Make sure to highlight your relevant experience in implementing ecommerce or marketing SaaS technology. We love seeing how your background aligns with what we do at Attentive, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you can fit into our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Attentive
✨Know the Product Inside Out
Before your interview, make sure you understand Attentive's product suite and how it fits into the marketing technology ecosystem. Familiarise yourself with their AI-powered personalisation engine and be ready to discuss how it can drive performance and customer loyalty.
✨Showcase Your Leadership Skills
As a Manager of Implementation, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed teams or coached individuals, especially in high-stakes situations.
✨Align with Company Values
Attentive values action, teamwork, and customer success. During the interview, highlight how your personal values align with these principles. Share specific instances where you've championed customer success or worked collaboratively to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you've had to troubleshoot issues during implementation or manage tight timelines, and be ready to explain your thought process and outcomes.
