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- Tasks: Lead onboarding for Enterprise customers and ensure seamless implementation of SMS and Email features.
- Company: Join Attentive, the top AI marketing platform transforming brand connections.
- Benefits: Enjoy competitive salary, flexible work options, and a vibrant company culture.
- Why this job: Make a real impact by helping global brands enhance customer relationships with innovative tech.
- Qualifications: Experience in project management and strong communication skills required.
- Other info: Be part of a fast-growing team recognised for excellence and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.
About the Role: Attentive is looking for an experienced Implementation Consultant to lead the onboarding of our largest Enterprise customers across the UK and EMEA. This role sits on our Implementation team, at the critical juncture between our Sales and Customer Success teams. They are responsible for delivering a best-in-class onboarding experience across SMS, Email, and additional platform features as our customers expand their use of Attentive.
You will own complex, multi work stream implementations from contract close through launch, while also playing a key role in evolving our implementation processes, tooling, and cross-functional operating model. This is a highly visible role that partners closely with Sales, Solutions Architecture, Product, Engineering, and Customer Success to ensure customers see value quickly and at scale.
This role reports to the Manager, UK Implementation and will act as a senior presence on the team, setting the bar for execution, communication, and continuous improvement.
What You’ll Accomplish:
- Enterprise Customer Onboarding & Delivery: Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features.
- Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations.
- Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines.
- Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches.
Cross-Functional Leadership: Partner closely with...
Senior Implementation Consultant, UK in London employer: Attentive
Contact Detail:
Attentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation Consultant, UK in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs. Tailor your experiences to highlight why you’d be a great fit for the Implementation Consultant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Implementation Consultant, UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Implementation Consultant. Highlight your experience with onboarding and customer success, and don’t forget to showcase any relevant technical skills that align with our platform features.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about AI marketing and how your background makes you a perfect fit for our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Communication Skills: As this role involves cross-functional leadership, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully collaborated with different teams in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Attentive
✨Know the Product Inside Out
Before your interview, make sure you understand Attentive's AI marketing platform and how it integrates SMS, email, and push notifications. Familiarise yourself with their unique selling points and recent achievements, like being recognised as the #1 provider in SMS Marketing by G2. This knowledge will help you demonstrate your genuine interest and ability to contribute.
✨Showcase Your Implementation Experience
Be ready to discuss your previous experience with onboarding and implementation, especially for enterprise customers. Prepare specific examples of complex projects you've managed, focusing on your role in coordinating stakeholders and ensuring timely delivery. Highlight any challenges you faced and how you overcame them.
✨Emphasise Cross-Functional Collaboration
Since this role involves working closely with Sales, Solutions Architecture, and Customer Success teams, be prepared to talk about your experience in cross-functional environments. Share examples of how you've successfully collaborated with different teams to achieve common goals, and how you can bring that collaborative spirit to Attentive.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm and understanding of the role. Inquire about the current challenges the implementation team faces or how success is measured in the onboarding process. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
