Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build authentic customer relationships and lead program strategies for Enterprise clients.
- Company: Join Attentive, the top AI marketing platform for personalised customer experiences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping brands connect with their customers through innovative marketing solutions.
- Qualifications: Experience in SMS/email marketing and strong relationship management skills required.
- Other info: Diverse and inclusive workplace with a focus on employee development.
The predicted salary is between 60000 - 80000 £ per year.
Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We are the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers.
We are looking for an experienced customer success person to join our team as a Customer Success Manager on the Enterprise Team. You will take ownership of relationships with our Enterprise customers and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality.
You will work in close coordination with Sales, Technical Account Managers, and New Product Specialists to provide maximum value for your customers, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers' goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the customers' suite of Attentive products to satisfy their goals.
What You'll Accomplish- Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals.
- Work independently to deliver a "consultant" perspective in all customer interactions - creating customized success plans based on customers' goals and challenges.
- Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices.
- Regularly lead and present at customer meetings, both in-person and over video conference.
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies.
- Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements.
- Contribute to the continued development and improvement of the Attentive Customer experience.
- Background in SMS and/or email marketing.
- Strong understanding of growth and retention techniques and strategies.
- Demonstrate success in managing complex customer relationships, driving customer retention and expansion.
- Solutions-oriented mindset with excellent problem solving and analytical skills.
- Experience navigating complex work processes, tight timelines, and changing teams.
- Extremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization.
- Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools.
- Comfortable learning new software (for design, data management, and internal tools).
- Open to occasional travel as needed.
By applying for this position, your data will be processed as per Attentive's Privacy Policy.
Attentive Company Values- Default to Action - Move swiftly and with purpose.
- Be One Unstoppable Team - Rally as each other's champions.
- Champion the Customer - Our success is defined by our customers' success.
- Act Like an Owner - Take responsibility for Attentive's success.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Senior Customer Success Manager, Enterprise in London employer: Attentive
Contact Detail:
Attentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager, Enterprise in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Attentive on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Attentive's products and recent industry trends. Show us that you’re not just familiar with SMS and email marketing, but that you can also discuss how these tools can drive customer success. We love candidates who come in ready to share ideas!
✨Tip Number 3
Practice your consultative approach! Think of scenarios where you've successfully managed complex customer relationships. Be ready to share specific examples during your interview that highlight your problem-solving skills and how you’ve driven retention and growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Attentive team. Let’s make this happen!
We think you need these skills to ace Senior Customer Success Manager, Enterprise in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and marketing shine through. We want to see how much you care about building authentic relationships and driving results for customers.
Tailor Your Experience: Make sure to highlight your relevant experience in SMS and email marketing. We’re looking for someone who understands growth and retention strategies, so don’t be shy about showcasing your successes in these areas.
Be Data-Driven: Since this role involves a lot of data analysis, include examples of how you've used data to inform your decisions in past roles. We love candidates who can back up their strategies with solid insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Attentive!
How to prepare for a job interview at Attentive
✨Know Your Stuff
Make sure you have a solid understanding of Attentive's products and the broader marketing landscape. Familiarise yourself with SMS and email marketing trends, as well as the specific needs of enterprise customers. This will help you speak confidently about how you can add value.
✨Showcase Your Consultative Skills
Prepare to demonstrate your ability to act as a trusted consultant. Think of examples where you've successfully developed tailored success plans for clients. Be ready to discuss how you’ve driven customer retention and expansion in previous roles.
✨Build Relationships
During the interview, focus on your relationship-building skills. Share stories that highlight how you've established trust and rapport with customers. Remember, this role is all about managing complex relationships, so show them you can do just that!
✨Be Data-Driven
Since you'll be responsible for revenue forecasting and analysing customer usage, come prepared with examples of how you've used data to inform your strategies. Discuss how you've identified risks and developed resolution strategies based on analytics in past positions.