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For Companies At a Glance
- Tasks: Lead a team to implement innovative marketing solutions for top global brands.
- Company: Join Attentive, a cutting-edge AI-powered mobile marketing platform.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by transforming customer engagement with advanced technology.
- Qualifications: 3-5 years in ecommerce/marketing SaaS implementation and leadership experience.
- Other info: Dynamic team culture focused on collaboration and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
About the Role
We are looking for an experienced Program or Project Manager to lead a team of Implementation Consultants who will work alongside our Sales and Customer Success leadership teams. This leader will help us evolve our Implementation methodologies into a set of differentiated multi-product offerings for our growing customer base. Using their depth of knowledge about the overall marketing technology ecosystem, this leader will be able to quickly become a master of the Attentive product suite and set an example for how we onboard our biggest customers to date.
What You'll Accomplish
- Act as a player-coach, leading by example in successfully launching & deploying newly sold customers while developing the team’s skills across every phase of onboarding.
- Partner closely with the Sales organization to ensure that deals are scoped, staffed, and launched according to plan; aligning on expectations pre-sale, validating readiness at close, and maintaining transparent communication around launch timelines and progress post-sale.
- Manage and mentor a team of Implementation Consultants responsible for rapidly and successfully launching new customers, running trials, and ensuring a seamless transition to the appropriate Customer Success teams.
- Serve as a bridge between Sales, Customer Success, and Services leadership, ensuring launch capacity and prioritization align with pipeline velocity and revenue targets.
- Regularly communicate launch readiness, team bandwidth, and any risks or dependencies impacting deal activation.
- Gather and report insights across the customer lifecycle, surfacing metrics such as time-to-launch, customer readiness, and launch throughput to Sales and CS leadership on a consistent cadence.
- Lead new coaching and enablement initiatives for the Implementation team, raising the bar on delivery quality and customer experience while maintaining launch speed and efficiency.
- Collaborate daily with Sales and CS leadership to support the needs of a fast-scaling organization.
Your Expertise
- 3 - 5 years of high-performing experience in implementing ecommerce and/or marketing SaaS technology.
- 1 - 3 years of experience managing Implementation teams or demonstrated leadership and/or coaching experience.
- Demonstrated ability to collaborate with Sales and CS to refine requirements and deliver intelligent, well-architected solutions.
- Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals.
- Extremely personable: excited to coach and develop employees internally and work closely with customers externally.
- Incredibly detail-oriented and organized.
Attentive Company Values
- Default to Action - Move swiftly and with purpose.
- Be One Unstoppable Team - Rally as each other’s champions.
- Champion the Customer - Our success is defined by our customers' success.
- Act Like an Owner - Take responsibility for Attentive’s success.
Manager, Implementation, UK in London employer: Attentive
Contact Detail:
Attentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Implementation, UK in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for opportunities, especially in roles like Manager of Implementation. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand how they operate and what they value. This will help you tailor your responses and show that you're not just another candidate, but someone who truly aligns with their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in implementing ecommerce and marketing SaaS technology makes you the perfect fit for the role. Highlight your leadership skills and how you've successfully managed teams in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Attentive. Let's get you that dream job!
We think you need these skills to ace Manager, Implementation, UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Implementation role. Highlight your experience in implementing marketing technology and managing teams, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success, as we love seeing results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is personable and excited about coaching others, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application gets to the right people and you’ll have a better chance of standing out in the process!
How to prepare for a job interview at Attentive
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Attentive's product suite. Understand how their AI-powered mobile marketing platform works and be ready to discuss how it personalises consumer engagement. This knowledge will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Manager of Implementation, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed teams or coached individuals, especially in high-stakes situations. This will highlight your fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle customer engagements. Think of specific scenarios where you've had to troubleshoot issues or manage expectations during a project launch. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Align with Company Values
Familiarise yourself with Attentive's company values, such as 'Default to Action' and 'Champion the Customer'. Be ready to discuss how your personal values align with theirs and provide examples of how you've embodied these principles in your previous roles.
