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- Tasks: Build strong relationships and enhance customer success for mid-market clients.
- Company: Leading marketing tech company in vibrant Shoreditch, London.
- Benefits: Flexible hybrid work, inclusive culture, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer success.
- Qualifications: 1-2 years in customer success and familiarity with Salesforce.
- Other info: Embrace diversity in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading marketing technology company in London is looking for a Customer Success Manager to manage mid-market business customers. In this role, you will cement relationships, assist with product adoption, and improve customer success processes.
The ideal candidate has 1-2 years of experience in customer success, strong organizational skills, and familiarity with Salesforce.
You will work from the Shoreditch office 2 days a week, contributing to an inclusive workplace that values diversity.
Hybrid Customer Success Manager - UK Mid-Market Growth employer: Attentive
Contact Detail:
Attentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Success Manager - UK Mid-Market Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. We want to show that we’re not just a fit for the role, but also for the team!
✨Tip Number 3
Practice common interview questions related to customer success. We should be ready to share our experiences with product adoption and relationship building.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role.
We think you need these skills to ace Hybrid Customer Success Manager - UK Mid-Market Growth
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've built relationships and improved processes in your previous roles.
Tailor Your Experience to the Role: Make sure to highlight your 1-2 years of experience in customer success. Use keywords from the job description, like 'product adoption' and 'organizational skills', to show that you’re a perfect fit for our team.
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, ensuring it’s easy for us to see why you’d be a great addition to our Customer Success team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Attentive
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand how to build relationships and drive product adoption, as these are key aspects of the role. Be ready to share examples from your past experiences that highlight your skills in these areas.
✨Familiarise Yourself with Salesforce
Since familiarity with Salesforce is a must, take some time to explore its features and functionalities. If you’ve used it before, think of specific instances where you leveraged it to improve customer processes. This will show your potential employer that you’re not just familiar but also capable of using it effectively.
✨Showcase Your Organisational Skills
As a Customer Success Manager, strong organisational skills are crucial. Prepare to discuss how you manage your time and prioritise tasks. You could even bring a simple example of a project or task you organised successfully, demonstrating your ability to keep everything on track.
✨Embrace Diversity and Inclusion
Since the company values an inclusive workplace, be prepared to discuss how you contribute to diversity and inclusion in your previous roles. Share any initiatives you’ve been part of or how you’ve supported diverse teams, as this aligns with their company culture.
