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- Tasks: Ensure customer success and happiness while developing strong relationships with key stakeholders.
- Company: Join Attensi, a global leader in gamified simulation training with a vibrant culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and exciting team activities.
- Why this job: Make a real impact by helping clients solve their toughest challenges with innovative solutions.
- Qualifications: 5+ years in customer success roles, with experience in tech and large clients.
- Other info: Dynamic environment with great growth opportunities and fun team events.
The predicted salary is between 36000 - 60000 £ per year.
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.
We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.
Attensi's team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. Do you want to join our journey?
Responsibilities
- Ensuring the happiness and success of 5-10 strategic accounts.
- Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi's products can aid in solving some of their hardest organizational challenges.
- Mapping organisational challenges, training and development needs and co-developing solution content, creating proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer.
- Analysing and interpreting data and translating that data into clear and meaningful updates that deliver insights and prove value to your accounts.
- Developing powerful evaluation meetings that demonstrate real world impact against customers' goals and driving Attensi's utilisation as a key business tool and use these to inspire future content roadmaps.
- Explaining complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon.
- Translating customer business challenges for internal Attensi technical and product teams so that new features and product development occurs in step with what the market requires.
- Creating and delivering launch communication plans to ensure successful and impactful solution launches.
Qualifications
- 5+ years of experience with customer-oriented work, in customer success or customer-centric roles.
- Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical.
- Previous experience working with large, multi-national clients on a significant but focused portfolio of business, owning measurable impact.
- Previous experience of working within account team structures, having regular collaboration with other functions (Support, Product, Tech) to drive customer success.
- A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success.
Benefits
At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in an exciting environment surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.
You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company.
Attensi has an energetic and social working environment. We are on a hybrid model, working in-person thrice weekly in our London offices near Southwark, or meeting our clients in person where we believe it is the best way to create meaningful relationships. We work hard but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get-togethers, game nights and company trips to our Norwegian HQ or elsewhere are some of the ways in which we ensure we not only work together, but also play together!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Sales, and Business Development
E-Learning Providers
Customer Success Manager in London employer: Attensi
Contact Detail:
Attensi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Attensi on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Attensi's products and how they solve customer challenges. Bring examples of how you've done this in the past, and be ready to discuss how you can add value to their team.
✨Tip Number 3
Show your passion for customer success! During interviews, share stories that highlight your analytical skills and how you've turned customer feedback into actionable insights. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with customer-oriented work and how it aligns with Attensi's mission. We want to see how you can bring value to our team!
Showcase Your Analytical Skills: Since the role requires an analytical approach, include examples of how you've used data to drive decisions in previous roles. We love seeing candidates who can think critically and translate insights into action!
Demonstrate Your Relationship-Building Skills: We’re all about strong relationships at Attensi! Share specific instances where you've developed connections with clients or stakeholders, especially at senior levels. This will show us you're ready to engage with our key accounts.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Attensi
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand key metrics like NPS and CSAT, and be ready to discuss how you've used these in past roles to drive customer satisfaction and retention.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical approach. Be ready to discuss how you've interpreted data to solve customer challenges or improve service delivery. This will demonstrate your ability to think critically and provide value to clients.
✨Build Rapport with Role-Playing
Since Attensi focuses on gamified training, consider role-playing scenarios where you engage with a difficult client or present a solution. This will not only showcase your interpersonal skills but also your creativity in handling real-world situations.
✨Understand Their Products Inside Out
Familiarise yourself with Attensi's offerings and how they address specific organisational challenges. Being able to articulate how their products can benefit potential clients will show your genuine interest and preparedness for the role.
