At a Glance
- Tasks: Provide top-notch support to clients and handle technical inquiries.
- Company: Join Attensi, a global leader in gamified simulation training.
- Benefits: Exciting challenges, growth opportunities, and a fun, social work environment.
- Other info: Enjoy monthly social activities and a dynamic, innovative workplace.
- Why this job: Be part of a passionate team making a real impact for customers.
- Qualifications: Experience in customer support and a strong interest in technology.
The predicted salary is between 30000 - 40000 £ per year.
Hey there! We’re Attensi – a tech company born in Norway with a passion for gamified simulation training. Since 2012, we’ve gone global, and today our solutions are used by some of the world’s biggest brands in 150+ countries and 50+ languages. We combine gamification, realistic interactive scenarios, and decision-driven dialogues – all powered by our own game AI – to create immersive, hands‑on learning experiences.
We are now looking to strengthen the Attensi Support Team with a skilled and motivated person who can provide top‑notch support to our growing portfolio of clients.
Who are you?
- Our dream candidate is passionate about creating great customer experiences and can quickly grasp and explain complex technical issues.
- You work easily with other teams and communicate well with the customer.
- You have experience from areas such as technical support, customer service, or other customer‑support related work.
- You have a hunger for knowledge and love to share this both internally and externally.
- You have a solid understanding of and a real interest in technology.
- You work in a systematic way and are used to using your own initiative and relying on your own judgement.
- You genuinely care about helping the customer!
- You are a fast learner and have an eye for detail.
- You are good at putting complex issues in simple terms.
- You thrive in a high‑pace environment, are solution‑oriented and get things done.
- You have exceptionally strong written and oral English communication skills.
We look for passionate and value‑oriented people who have a desire to work in a fast‑paced and high‑growth environment, surrounded by other Game Changers looking to make a real impact for our customers! To succeed here, it is important that you are a team player who thrives on creating value together.
What will you do?
- You will be the first point of contact for support enquiries from Attensi’s customers.
- Handle technical inquiries via email and virtual meetings.
- Work on identifying and solving root causes.
- Support project managers and sales team with customer‑related technical activities (e.g., technical setup deliveries and day‑to‑day technical support).
- Be an expert on how Attensi’s products and systems work.
- Train customers and Attensi employees in proper use of Attensi products.
- Set up and configure Attensi products.
- Document information internally and enrich our help centre.
- Perform activities that increase adoption of our solutions (e.g., send out reports, SMS, emails).
- Handle large user data sets and collaborate with project managers on any updates/changes that need to take place for implementation purposes.
What do we offer?
At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, culturally and academically. Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time. You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions.
Attensi has an energetic and social working environment. We work hard but also have a lot of fun together. Monthly social activities like Attensi‑days, sporting events, after‑work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere are some of the ways in which we ensure we not only work together but also play together.
Customer Support Specialist employer: Attensi
At Attensi, we pride ourselves on being a dynamic and innovative scale-up that fosters a vibrant work culture where creativity and collaboration thrive. As a Customer Support Specialist, you'll join a passionate team dedicated to delivering exceptional customer experiences while enjoying opportunities for personal and professional growth in a supportive environment. With regular social activities and a commitment to employee development, working at Attensi means being part of a fun, energetic community that values your contributions and encourages you to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Attensi's products and their impact on customer experiences. This will help you speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with technical inquiries, try explaining complex tech concepts in simple terms to friends or family. This will prepare you for the role and show your ability to connect with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Attensi team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer support shine through in your application. We want to see that you genuinely care about creating great experiences for customers, so share any relevant stories or examples that highlight your passion.
Keep It Clear and Concise:When explaining your experience, make sure to keep it straightforward. We love candidates who can break down complex issues into simple terms, so use clear language and avoid jargon where possible.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight your technical skills and any relevant experience in customer support. We’re looking for someone who understands our products and can communicate effectively with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Attensi
✨Know Your Stuff
Before the interview, make sure you understand Attensi's products and how they work. Familiarise yourself with their gamified simulation training and think about how you can explain complex technical issues in simple terms. This will show your passion for technology and your ability to communicate effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer support. Highlight situations where you identified and solved problems, as well as how you communicated with customers. This will demonstrate your ability to create great customer experiences, which is key for this role.
✨Be a Team Player
Attensi values collaboration, so be ready to discuss how you've worked with other teams in the past. Share instances where you’ve supported colleagues or contributed to team goals. This will show that you thrive in a fast-paced environment and are eager to create value together.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
