Customer Support Specialist

Hey there! We’re Attensi – a tech company born in Norway with a passion for gamified simulation training. Since 2012, we’ve gone global, and today our solutions are used by some of the world’s biggest brands in 150+ countries and 50+ languages. We combine gamification, realistic interactive scenarios, and decision-driven dialogues – all powered by our own game AI – to create immersive, hands‑on learning experiences.

We are now looking to strengthen the Attensi Support Team with a skilled and motivated person who can provide top‑notch support to our growing portfolio of clients.

Who are you?

• Passionate about creating great customer experiences and can quickly grasp and explain complex technical issues.
• Work easily with other teams and communicate well with the customer.
• Experience from areas such as technical support, customer service, or other customer‑support related work.
• Hunger for knowledge and love to share this both internally and externally.
• Solid understanding of and a real interest in technology.
• Work in a systematic way and are used to using your own initiative and relying on your own judgement.
• Genuinely care about helping the customer!
• Fast learner and have an eye for detail.
• Good at putting complex issues in simple terms.
• Thrive in a high‑pace environment, are solution‑oriented and get things done.
• Exceptionally strong written and oral English communication skills.

We look for passionate and value‑oriented people who have a desire to work in a fast‑paced and high‑growth environment, surrounded by other Game Changers looking to make a real impact for our customers! To succeed here, it is important that you are a team player who thrives on creating value together.

What will you do?

• Be the first point of contact for support enquiries from Attensi’s customers.
• Handle technical inquiries via email and virtual meetings.
• Work on identifying and solving root causes.
• Support project managers and sales team with customer‑related technical activities (e.g., technical setup deliveries and day‑to‑day technical support).
• Be an expert on how Attensi’s products and systems work.
• Train customers and Attensi employees in proper use of Attensi products.
• Set up and configure Attensi products.
• Document information internally and enrich our help centre.
• Perform activities that increase adoption of our solutions (e.g., send out reports, SMS, emails).
• Handle large user data sets and collaborate with project managers on any updates/changes that need to take place for implementation purposes.

What do we offer?

At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, culturally and academically. Attensi is committed to giving people the opportunity to grow and you will also be able to develop your role over time. You will also be offered exciting challenges in a dynamic and innovative environment with great ambitions. Attensi has an energetic and social working environment. We work hard but also have a lot of fun together. Monthly social activities like Attensi‑days, sporting events, after‑work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere are some of the ways in which we ensure we not only work together but also play together.