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- Tasks: Build strong relationships with key clients and ensure their success with our innovative training solutions.
- Company: Join Attensi, a global leader in gamified simulation training with a vibrant team culture.
- Benefits: Competitive salary, growth opportunities, and a chance to work with top brands worldwide.
- Why this job: Make a real impact by helping major companies succeed with cutting-edge training technology.
- Qualifications: Experience in customer success and a passion for building lasting client relationships.
- Other info: Be part of a fast-growing team in a dynamic tech environment.
The predicted salary is between 36000 - 60000 £ per year.
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim.
Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets. Attensi’s team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. With 75 gamechangers based in London, Attensi is growing at rocket speed and with our additional funding we are now taking our commercial team to new heights.
As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. Their focus will be on strengthening our already relentless customer orientation within our most crucial and fastest growing accounts. This person will develop and grow relationships with existing large, multinational accounts ensuring the long‑term success of our customer portfolio.
As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi’s product suite can maximize impact for them. By understanding your clients’ needs and challenges you will advise them on content roadmaps and building new content, helping them use our Attensi products in the best way possible to build long lasting partnerships which make continued use of our platform a no‑brainer.
You will work to ensure successful implementation, launch and continuous use of Attensi’s solutions with your clients and will develop strong operational relationships with key stakeholders to ensure they achieve value from the partnership. You will join a close‑knit team of 11 CS professionals, working closely with Account Managers, Account Directors, and Product Teams on new growth opportunities for your customers.
If you have a passion for developing relationships and delivering real impact to large customers, this is a great opportunity to join a strong team in a fast growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact.
What will you do here? The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence. Beyond that, your role will largely revolve around activities such as:
- Ensuring the happiness and success of 5-10 strategic accounts.
- Developing strong relationships with Managers, Directors and C‑level Executives within Learning and Development.
Customer Success Manager employer: Attensi
Contact Detail:
Attensi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer success roles. When you get the chance to chat with potential employers, share these stories to demonstrate how you can add value to their team.
✨Tip Number 3
Research, research, research! Dive deep into Attensi’s products and values before any interviews. The more you know about what they do and how they operate, the better you can tailor your conversations to show you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our journey at Attensi. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see that you genuinely care about helping clients and making a real impact with our products.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight relevant experiences and skills that align with what we’re looking for, especially in building relationships and understanding client needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Attensi.
How to prepare for a job interview at Attensi
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Attensi's products and services. Understanding how they work and the value they bring to customers will not only impress your interviewers but also help you articulate how you can contribute to customer success.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully developed and maintained client relationships. Highlight how you navigated challenges and ensured customer satisfaction.
✨Understand the Industry Landscape
Familiarise yourself with the industries Attensi operates in, such as professional services and retail. Being able to discuss industry trends and challenges during your interview will demonstrate your proactive approach and genuine interest in the role.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Attensi. This shows that you're not just interested in the job, but also in how you can grow with the company.
