At a Glance
- Tasks: Be the go-to person for customer support and solve technical challenges.
- Company: Join Attensi, a leader in gamified simulation training with a vibrant culture.
- Benefits: Enjoy professional growth, a dynamic work environment, and collaboration with talented colleagues.
- Other info: Fast-paced role with exciting challenges and opportunities for career development.
- Why this job: Make a real difference by enhancing customer experiences and supporting innovative solutions.
- Qualifications: Experience in customer service or technical support, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Attensi is a technology company that specializes in gamified simulation training for global clients. We deliver interactive scenarios and game AI that provide immersive learning experiences across more than 150 countries. Attensi Support’s vision is “WE MAKE IT EASY TO PLAY”. The team helps players and superusers resolve system and user challenges, collaborating with project managers, developers and designers to find root causes and support customer success.
Who are you? We are looking for a passionate individual who can create excellent customer experiences, quickly grasp complex technical issues and explain them clearly. The ideal candidate works seamlessly with cross‑functional teams, communicates well with customers, and thrives in a fast‑paced environment. You have experience in technical support, customer service, or related roles. You are hungry for knowledge and eager to share it internally and externally. You have a solid understanding of technology and strong technical curiosity. You work systematically and rely on your initiative and judgment. You genuinely care about helping customers. You are a fast learner with an eye for detail. You can translate complex issues into simple terms. You thrive in a high‑pace environment and are solution‑oriented. You have strong written and oral English communication skills.
What will you do?
- Serve as the first point of contact for support enquiries from Attensi's customers.
- Handle technical inquiries via email and virtual meetings.
- Identify and resolve root causes of problems.
- Support project managers and the sales team with technical activities such as setup deliveries and day‑to‑day technical support.
- Be an expert on how Attensi’s products and systems work.
- Train customers and Attensi employees on proper use of Attensi products.
- Set up and configure Attensi products.
- Document information internally and enrich the help centre.
- Engage in activities that increase adoption of our solutions, such as sending reports, SMS, or emails.
- Handle large user data sets and collaborate with project managers on implementation updates or changes.
What do we offer?
- Opportunity to work in a rapidly growing scale‑up that is a global leader in its field.
- Collaboration with a flat, open and free environment composed of talented colleagues from diverse backgrounds.
- Support for professional growth and role development over time.
- Exciting challenges in a dynamic, innovative environment with ambitious goals.
Customer Support Specialist Customer Success · London employer: Attensi AS
Attensi is an exceptional employer, offering a vibrant work culture where collaboration and innovation thrive. As a Customer Support Specialist in London, you will be part of a rapidly growing scale-up that values professional growth and provides exciting challenges in gamified simulation training. With a focus on creating excellent customer experiences and a supportive environment, Attensi empowers its employees to develop their skills while making a meaningful impact on global clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist Customer Success · London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Attensi on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech-savvy side! Brush up on Attensi’s products and think of ways you could improve customer experiences. Being knowledgeable about what we do will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Support Specialist Customer Success · London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer support shine through in your application. We want to see that you genuinely care about creating excellent customer experiences and are eager to help others.
Be Clear and Concise:When explaining your experience or skills, keep it straightforward. We appreciate candidates who can translate complex issues into simple terms, so make sure your writing reflects that clarity.
Highlight Technical Curiosity:Since we’re all about technology, don’t forget to mention your technical skills and curiosity. Share examples of how you've tackled technical challenges in the past, as this will show us you're ready for the fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Attensi AS
✨Know the Product Inside Out
Before your interview, make sure you understand Attensi's products and how they work. Familiarise yourself with their gamified simulation training and think about how you can explain complex technical issues in simple terms. This will show your passion for the role and your ability to communicate effectively.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've gone above and beyond to help customers. Highlight situations where you resolved technical issues or improved customer experiences. This will demonstrate that you genuinely care about helping customers, which is crucial for a Customer Support Specialist.
✨Practice Problem-Solving Scenarios
Anticipate potential technical inquiries you might face in the role and practice how you would approach solving them. Think about how you would identify root causes and communicate solutions clearly. This will help you feel more confident during the interview and showcase your systematic approach to problem-solving.
✨Engage with Cross-Functional Collaboration
Be ready to discuss how you’ve worked with different teams in the past. Share examples of how you collaborated with project managers, developers, or designers to resolve issues. This will highlight your ability to thrive in a fast-paced environment and your willingness to work seamlessly with others.
