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- Tasks: Build strong relationships with key clients and ensure their success using our innovative training solutions.
- Company: Join Attensi, a global leader in gamified simulation training with a vibrant team culture.
- Benefits: Competitive salary, growth opportunities, and a chance to work with top global brands.
- Why this job: Make a real impact by helping major companies succeed with cutting-edge training solutions.
- Qualifications: Fluent in German, with a passion for customer success and relationship building.
- Other info: Be part of a fast-growing team in a dynamic tech environment.
The predicted salary is between 28800 - 43200 £ per year.
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim.
Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets. Attensi’s team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. With 75 gamechangers based in London, Attensi is growing at rocket speed and with our additional funding we are now taking our commercial team to new heights.
As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. Their focus will be on strengthening our already relentless customer orientation within our most crucial and fastest growing accounts. This person will develop and grow relationships with existing large, multinational accounts ensuring the long-term success of our customer portfolio.
As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi’s product suite can maximize impact for them. By understanding your clients’ needs and challenges you will advise them on content roadmaps and building new content, helping them use their Attensi products in the best way possible to build long lasting partnerships which make continued use of our platform a no-brainer.
You will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your clients and will develop strong operational relationships with key stakeholders to ensure they achieve value from the partnership. You will join a close-knit team of 11 CS professionals, working closely with Account Managers, Account Directors, and Product Teams on new growth opportunities for your customers.
If you have a passion for developing relationships and delivering real impact to large customers, this is a great opportunity to join a strong team in a fast growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact.
What will you do here? The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence. Beyond that, your role will largely revolve around activities such as:
- Ensuring the happiness and success of 5-10 strategic accounts within the UK
Customer Success Manager - German Speaking Customer Success · London employer: Attensi AS
Contact Detail:
Attensi AS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - German Speaking Customer Success · London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive deep into Attensi's products and values. This way, you can show genuine enthusiasm and confidence when discussing how you can contribute to their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially those related to customer success. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your interest and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Manager - German Speaking Customer Success · London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a real impact with our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with what we do at Attensi, so don’t hold back!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for genuine individuals who can connect with our clients, so let us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Attensi AS
✨Know the Product Inside Out
Before your interview, make sure you thoroughly understand Attensi's products and how they benefit customers. Familiarise yourself with the gamified simulation training concept and think about how it can solve specific challenges for potential clients.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, your ability to build strong relationships is key. Prepare examples from your past experiences where you've successfully developed client relationships or resolved issues, highlighting your communication skills and customer orientation.
✨Understand the Market Landscape
Research the industries that Attensi serves, such as professional services and retail. Be ready to discuss trends and challenges in these sectors, and how you can leverage your knowledge to help clients achieve their goals using Attensi's solutions.
✨Prepare Questions That Show Your Interest
At the end of the interview, have thoughtful questions ready that demonstrate your enthusiasm for the role and the company. Ask about the team dynamics, growth opportunities, or how success is measured for the Customer Success Manager position.
