At a Glance
- Tasks: Support schools in onboarding and implementing our attendance platform, Attend.
- Company: Join a dynamic education tech company focused on improving school attendance.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Friendly team environment with a focus on relationship-building.
- Why this job: Make a real difference in schools by enhancing their attendance practices.
- Qualifications: Experience in education support or customer success is a plus.
The predicted salary is between 40500 - 49500 £ per year.
About School Synergy & Attend
School Synergy is an education technology company working with schools to improve systems, processes and outcomes. Our attendance improvement platform, Attend, helps schools strengthen attendance practice through live data, communication, automation and structured intervention workflows. We work closely with schools throughout onboarding and implementation, helping them move from initial setup to confident, embedded use of Attend within their day-to-day attendance practice.
The Role
This is a relationship-led role combining school onboarding, implementation coordination, customer support and ongoing school success. You will become a key point of contact for schools, helping them prepare for implementation, keeping onboarding activity moving and making sure they receive the right support at the right time. This is not a sales role. The focus is on building strong relationships with schools and helping them successfully implement and use Attend.
Key Responsibilities
- Coordinate schools through onboarding and implementation
- Host short onboarding, kickoff and check-in meetings
- Support initial system setup, user access, SSO and data connection activity
- Prepare schools for workshops and monitor onboarding progress
- Identify concerns, delays or disengagement and coordinate additional support
- Provide first-line support by phone and email
- Help schools with day-to-day system and workflow queries
- Monitor engagement and support schools as Attend becomes embedded
- Coordinate reviews, renewals and ongoing account administration
- Work closely with our specialist Facilitators and wider Attend team
About you
We're looking for someone who is:
- Friendly, confident and comfortable building relationships with school staff
- Highly organised and able to manage several schools and priorities at once
- Proactive, dependable and good at keeping processes moving
- Confident using technology and learning new systems
- Comfortable with data and logical processes
- Clear and professional by phone, email and video meeting
- Calm and supportive when customers need additional help
Experience within schools, attendance, education support, customer onboarding, customer success or education technology would be extremely valuable. Knowledge of school systems such as SIMS, Arbor or Bromcom would be useful.
Location: Preston, hybrid working
Salary: £26,000–£30,000 depending on experience
School Attendance Onboarding & Success Manager in Blackburn employer: Attend (School Synergy)
Join Attend as a School Attendance Implementation & Improvement Specialist and be part of a dynamic team dedicated to enhancing school attendance practices. With a focus on professional development, you will have the opportunity to lead impactful workshops and shape the future of our platform while enjoying a supportive hybrid work culture in Preston. We prioritise employee growth, offering pathways into strategic consultancy and leadership roles, all while making a meaningful difference in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land School Attendance Onboarding & Success Manager in Blackburn
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Attend (School Synergy) looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like School Attendance Onboarding & Success Manager at Attend (School Synergy), make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace School Attendance Onboarding & Success Manager in Blackburn
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Attend (School Synergy), make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Attend (School Synergy) and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Attend (School Synergy)
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Attend (School Synergy) might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Attend (School Synergy).
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
