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- Tasks: Assist patients over the phone and manage appointments with a friendly approach.
- Company: Attenborough Surgery, dedicated to high-quality patient care.
- Benefits: Part-time hours, supportive team environment, and valuable experience in healthcare.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Call centre experience and a positive attitude are key.
- Other info: Opportunity to grow in a dynamic healthcare setting.
We are seeking part‑time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.
Responsibilities
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Greeting and directing patients as they arrive for appointments.
- Dealing with telephone requests and enquiries.
- Processing repeat prescription requests.
- Making appointments for practice patients with the appropriate Health Care professional.
- Processing requests for home visits.
- Taking and delivering messages.
- Processing non NHS claim forms and private referral letters.
- Collection of Fees for non‑NHS work.
- Updating patient computer records as required.
- Informing patients of the results of tests and investigations.
- Filing of manuscript information, and maintenance of patients' medical records.
- Testing the clarity of the telephone message in accordance with Practice procedures.
- Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
- Receiving specimens from patients, and batch delivery to collection point.
- Other one‑off essential duties deemed necessary to ensure the smooth running of the Practice (e.g. tidying the workplace, assisting the doctors, etc).
Qualifications
- Call Centre experience.
- Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.
- A positive can‑do attitude together with good team working.
- A background in General Practice Reception would be an advantage but is not essential.
- Experience with EMIS would be an advantage but is not essential.
Attenborough Surgery aims to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.
Medical Receptionist (Part Time) employer: Attenborough Surgery
Contact Detail:
Attenborough Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist (Part Time)
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities listed in the job description. This way, when you get that interview, you can show off your knowledge and how you fit right into the team!
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions for medical receptionists, like handling difficult calls or managing patient queries. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Don’t forget to showcase your personality! Being a Medical Receptionist is all about communication and empathy. During your interview, let your positive can-do attitude shine through. Remember, they want someone who can connect with patients just as much as they want someone who can handle the admin.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities at Attenborough Surgery. Let’s get you that part-time gig!
We think you need these skills to ace Medical Receptionist (Part Time)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a role like this, where communication is key.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially if it involves call centre work or dealing with patients. We love seeing how your background fits with what we do at the surgery, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, especially since you'll be handling lots of calls. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about us and what we stand for while you’re there!
How to prepare for a job interview at Attenborough Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like handling phone calls, processing prescriptions, and managing patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Phone Etiquette
Since this role involves 95% phone work, it's crucial to practice your phone etiquette. Try role-playing with a friend or family member, focusing on how to greet patients, handle enquiries, and provide information clearly and courteously. This will boost your confidence and help you shine during the interview.
✨Showcase Your Team Spirit
The job requires good teamwork, so be prepared to discuss examples of how you've worked well with others in previous roles. Think about times when you’ve collaborated to solve problems or supported colleagues. This will highlight your positive can-do attitude and fit within the team.
✨Research the Practice
Take some time to explore Attenborough Surgery's website and learn about their services and values. Being able to reference specific aspects of the practice during your interview will show that you’re proactive and genuinely interested in being part of their team.
