Attenborough Surgery, a five-partner GP practice with four sites, is recruiting medical receptionists on full-time and part-time contracts to meet rising call volumes and new registrations. Most of the work is telephone-based, around 95 per cent, with light admin linked to those calls, such as booking appointments and repeat prescriptions. Shifts run across all four sites with a minimum of three half days, and a full two-week training programme is required on acceptance. Call centre experience is essential; general practice reception and EMIS experience are welcome but not required.
What the job involves
- Handling telephone requests and enquiries, including testing message clarity in line with practice procedure
- Greeting patients and directing them to the right service or clinician
- Booking appointments with the appropriate healthcare professional
- Processing repeat prescription requests
- Processing home visit requests
- Taking and delivering messages
- Processing non-NHS claim forms and private referral letters
- Collecting fees for non-NHS work
- Updating patient computer records
- Passing on test and investigation results to patients
- Filing manuscript information, maintaining medical records and handling patient specimens
- Securing the premises and setting the alarm at close of day, plus one-off tasks to keep the practice running
What’s required
Qualifications
- GCSEs in maths and English
Experience
- Customer service experience
- Call centre experience
Skills & knowledge
- General computer skills
Other
- Commitment to a full two-week training programme on acceptance
Nice to have
- Background in general practice reception
- Experience with EMIS, including EMIS Web
- Ability to work set shifts and days, including a minimum of three half days
- Positive can-do attitude and good teamworking
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Medical Receptionist (full time & part time) employer: Attenborough Surgery
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