We are seeking full time and part-time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken., Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way., Greeting and directing patients as they arrive for appointments.
- Dealing with telephone requests and enquiries
- Processing repeat prescription requests.
- Making appointments for practice patients with the appropriate Health Care professional.
- Processing requests for home visits.
- Taking and delivering messages.
- Processing non NHS claim forms and private referral letters.
- Collection of Fees for non-NHS work.
- Updating patient computer records as required
- Informing patients the results of test and investigations
- Filing of manuscript information, and maintenance of patients medical records.
- Testing the clarity of the telephone message in accordance with Practice procedures.
- Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
- Receiving specimens from patients, and batch delivery to collection point.
- Other one off essential duties deemed necessary to ensure the smooth running of the Practice
- Eg. tidying the workplace, assisting the doctors, etc.
Call Centre experience
- Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.
- A positive can-do attitude together with good team working.
- A background in General Practice Reception would be an advantage but is not essential.
- Experience with EMIS would be an advantage but is not essential.
Four sites with 5 GP Partners and 19 Salaried GPs.
Attenborough Surgery aim to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.
www.attenboroughsurgery.co.uk shows are services and profiles on our GPs and other clinicians
#J-18808-Ljbffr
Medical Receptionist (full time) in Greenfield employer: Attenborough Surgery
LifeArc is an exceptional employer located in London, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With a strong focus on innovation and collaboration, employees are empowered to make a meaningful impact in the life sciences sector, particularly in addressing rare diseases. The company provides generous benefits, including a competitive pension scheme, private medical insurance, and ample annual leave, ensuring that staff can thrive both personally and professionally.
