At a Glance
- Tasks: Lead and transform service operations across multiple sites, driving efficiency and innovation.
- Company: Rapidly growing compliance-led Technical Services platform with ambitious growth plans.
- Benefits: Competitive salary, performance bonus, and strong career progression opportunities.
- Other info: Collaborative senior leadership team focused on continuous improvement and operational excellence.
- Why this job: Shape a high-impact operational function and influence business scalability in a fast-paced environment.
- Qualifications: Proven leadership in service operations and experience with automation and AI tools.
Crayford, Kent (with travel to Halifax, Derby & Group sites) £60,000 – £75,000 + Performance Bonus Permanent | Full-Time
About the Business
Attega is proud to support our client who are a rapidly growing compliance-led Technical Services platform delivering specialist engineering, hard FM and M&E services through a buy-and-build model. With ambitious growth plans from £24m to £75m+ turnover, the business is investing heavily in operational excellence, AI-driven systems, and scalable infrastructure.
This is a pivotal leadership appointment within the Group Hub structure.
The Opportunity
We are recruiting a Head of Service Operations to lead and transform a multi-site service coordination and helpdesk function supporting field engineering operations across multiple OpCos. This role is far more than operational management, it is a business transformation opportunity. You will take ownership of people, systems, processes, KPIs, automation and service delivery performance, building a scalable, AI-enabled operation capable of supporting significant acquisition-led growth. Working closely with the Applied AI Lead and senior leadership team, you will play a critical role in modernising the service function and improving efficiency, consistency and customer experience across the Group.
Key Responsibilities
- Lead and develop a multi-site Service Operations team across the UK
- Standardise processes, workflows and operating models across all OpCos
- Implement KPI frameworks, reporting structures and operational governance
- Drive automation and AI adoption within service coordination functions
- Improve operational efficiency and reduce cost-to-serve
- Support acquisition integration and onboarding into Group systems
- Enhance engineer and customer experience across all service touchpoints
- Develop scalable SOPs across scheduling, compliance, PPMs, escalation and billing support
- Build a high-performance culture focused on accountability and continuous improvement
What We’re Looking For
- Proven leadership experience within Service Operations, Helpdesk, Field Service Coordination or FM operations
- Experience leading operational transformation and process improvement initiatives
- Strong background using CAFM / FSM systems such as SimPro, BigChange or equivalent
- Experience implementing automation, AI tools or technology-led efficiencies
- Strong stakeholder management and leadership capability within multi-site environments
- Commercially aware with the ability to scale operational functions efficiently
- Background within FM, Building Services, M&E or Technical Services highly advantageous
Why Join?
- Opportunity to shape and build a Group-wide operational function
- Major investment into AI, automation and operational infrastructure
- Fast-growth environment with strong career progression potential
- High-impact leadership role with direct influence on business scalability
- Collaborative senior leadership team and acquisition growth strategy
Head of Service Operations employer: Attega Group Ltd
Attega is an exceptional employer, offering a dynamic and fast-paced work environment in Crayford, Kent, where you can lead transformative initiatives in service operations. With significant investment in AI and automation, employees are empowered to drive innovation and efficiency while enjoying robust career progression opportunities within a collaborative leadership team. Join us to make a meaningful impact in a rapidly growing company that values operational excellence and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Service Operations role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and their approach to operational excellence. Tailor your responses to highlight how your experience aligns with their goals, especially around AI and automation – they’ll love that!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you’ve transformed service operations or improved efficiency in past roles. This is your chance to shine and demonstrate your fit for a high-impact leadership position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can help us drive operational excellence and innovation.
We think you need these skills to ace Head of Service Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service Operations. Highlight your leadership experience and any operational transformation initiatives you've led. We want to see how your background aligns with our ambitious growth plans!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this pivotal role. Share specific examples of how you've improved efficiency or implemented AI tools in previous positions. We love a good story!
Showcase Your Achievements:When detailing your experience, focus on quantifiable achievements. Did you reduce costs or improve service delivery? Numbers speak volumes, so let us know how you've made an impact in your previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Attega Group Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service operations, especially in a multi-site environment. Brush up on your knowledge of CAFM/FSM systems like SimPro or BigChange, as well as any recent trends in AI and automation that could impact the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through operational transformations. Be ready to discuss specific initiatives you've implemented that improved efficiency or customer experience, as this role is all about driving change.
✨Understand the Business Goals
Familiarise yourself with Attega's growth plans and how the Head of Service Operations fits into that vision. Think about how you can contribute to their ambitious targets and be prepared to share your ideas on scaling operations effectively.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about the company's approach to AI adoption and operational governance. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
