At a Glance
- Tasks: Support customer relationships and drive business growth in a dynamic environment.
- Company: Join a supportive team at Attega Group, focused on customer service excellence.
- Benefits: Earn £29,000 P/A with potential to reach £33,000 OTE, plus career development opportunities.
- Other info: Fast-paced role with opportunities for learning and progression.
- Why this job: Make a real impact by combining customer service skills with commercial success.
- Qualifications: Experience in customer service or sales support, with strong communication and organisational skills.
Do you have strong customer service and relationship-building skills? Have you worked in a sales support, customer service, or account management role within a fast-paced environment? Attega Group is currently partnering with our client in recruiting a Sales Support / Customer Service Specialist. This is a varied and hands-on role where you will play a key part in supporting customer relationships, driving business growth, and supporting a busy commercial team. You will act as a central point of contact for clients, assisting with onboarding, account management, sales support, and day-to-day customer queries.
You’ll enjoy building relationships, working at pace, and bringing a proactive and organised approach to your work. In return, our client is offering a salary of £29,000 P/A with On Target Earnings of £33,000.
Your responsibilities will include:
- Acting as a key point of contact for clients, delivering excellent customer service
- Building strong relationships with customers and managing agents
- Supporting newly onboarded accounts throughout their first month, assisting with day-to-day queries and requests
- Managing lapsed accounts and supporting client re-engagement activities
- Supporting the Business Development team with follow-ups, administration, and customer communication
- Chasing outstanding quotes, purchase orders, and resolving internal requests
- Assisting with tender responses, compliance documentation, and account records
- Researching prospect accounts and supporting business development activity
- Maintaining accurate CRM systems and updating internal portals
- Preparing reports on customer feedback, sales activity, and performance metrics
- Supporting cross-selling opportunities across multiple service lines
- Working closely with internal teams to ensure smooth end-to-end service delivery
- Taking a proactive approach to resolving customer and operational challenges
- Supporting continuous improvement initiatives and wider team objectives
The ideal candidate:
- Experienced in a customer service, sales support, or account management role
- A confident communicator with a professional telephone manner
- Strong relationship-building and organisational skills
- Able to manage multiple priorities within a fast-paced environment
- Positive, proactive, and solutions-focused with a “can-do” attitude
- Comfortable working independently and as part of a team
- Detail-oriented with strong accuracy and administration skills
- Experienced using CRM systems and Microsoft Office packages
- Target-driven and motivated to support business growth
- Keen to learn, develop, and progress within the business
If you’re looking for a role where you can combine customer service with commercial impact and be part of a supportive, growing team, we’d love to hear from you.
Sales Support Specialist in Gravesend employer: Attega Group Ltd
Attega Group is an exceptional employer that values strong customer service and relationship-building skills, offering a competitive salary of £29,000 P/A with the potential to earn £33,000 OTE. Located in Gravesend, Kent, our work culture promotes collaboration and continuous improvement, providing employees with ample opportunities for growth and development within a supportive team environment. Join us to make a meaningful impact while enjoying a proactive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist in Gravesend
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Support Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills in customer service and relationship-building can shine through. Practise common interview questions so you can show off your proactive and organised approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s land that job together!
We think you need these skills to ace Sales Support Specialist in Gravesend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Support Specialist role. Highlight your customer service experience and any relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your proactive approach can benefit our team. Keep it engaging and personal!
Showcase Your Communication Skills:As a Sales Support Specialist, strong communication is key. In your application, demonstrate your ability to convey information clearly and professionally. This will help us see how you can build relationships with clients.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Attega Group Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to build strong relationships with clients.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is crucial for this role, make sure you can talk about any relevant software you've used. If you haven't used a specific system, do a bit of research on common features and functionalities to show your willingness to learn.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer scenarios. Think of examples from your previous roles where you successfully managed customer queries or re-engaged lapsed accounts, and be ready to share those stories.
✨Show Your Proactive Attitude
This role requires a proactive approach, so be prepared to discuss times when you took the initiative to solve a problem or improve a process. Highlight your 'can-do' attitude and how it has positively impacted your previous teams.
