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- Tasks: Support the help desk and liaise with engineers in a fast-paced environment.
- Company: Join a dynamic team at Attega Group, focused on customer service excellence.
- Benefits: Enjoy a salary of £25,000, 20 days holiday, and exciting company events.
- Why this job: Make a real difference by coordinating customer service and supporting engineers.
- Qualifications: Experience in customer service or helpdesk roles with strong communication skills.
- Other info: Full-time role with Monday to Friday hours, offering great career growth.
The predicted salary is between 21000 - 29000 £ per year.
£25,000 Gravesend
Full time | Permanent | Monday to Friday 6am - 2pm
Do you have experience in a busy fast paced environment? Do you have experience in customer service/helpdesk roles?
Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this role is to support the help desk and liaise with our engineers.
In return, our client is offering a salary of up to £25,000 P/A, depending on experience. Company benefits also include:
- 20 days holiday plus bank
- Company events
This role is full-time and permanent. The hours of work will be 6am - 2pm Monday - Friday.
Reporting to the line manager your responsibilities will include:
- Handle incoming telephone calls from drainage engineers, customers, and colleagues.
- Deal with a busy shared inbox, dealing with all emails in a timely manner.
- Log new job requests onto internal job management systems and client portals.
- Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests.
- Provide on-site support and assistance to drainage engineers as needed.
The ideal candidate:
- Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role.
- Excellent communication and organisational abilities.
- Strong administrative skills with a high level of attention to detail.
- Proficient in Microsoft Office, particularly Word and Excel.
- A proactive team player with the ability to work independently and meet deadlines.
For more information on this role, please contact Amy in the Attega Group offices today.
Customer Service Coordinator in Gravesend employer: Attega Group Ltd
Contact Detail:
Attega Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Gravesend
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how we can highlight our experience in busy environments and our ability to handle multiple tasks efficiently. Role-playing with a friend can really help us nail it!
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm and helps us understand if the role is the right fit for us. Questions about team dynamics or growth opportunities can be great conversation starters.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a nice touch that keeps us on their radar and reinforces our interest in the position. Plus, it gives us another chance to express why we’d be a great fit!
We think you need these skills to ace Customer Service Coordinator in Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy environments and customer service roles. We want to see how your skills match the Customer Service Coordinator position, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your organisational skills and any experience with helpdesk roles to grab our attention.
Show Off Your Communication Skills: Since this role involves liaising with engineers and customers, make sure your application reflects your excellent communication abilities. We love candidates who can express themselves clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the Customer Service Coordinator role. Don’t miss out!
How to prepare for a job interview at Attega Group Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Service Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, like handling calls and managing emails. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Experience
Prepare specific examples from your past roles that highlight your experience in busy environments and customer service. Think about times when you successfully managed multiple tasks or resolved customer issues quickly. This will demonstrate your ability to thrive in a fast-paced setting.
✨Brush Up on Your Tech Skills
Since the role requires proficiency in Microsoft Office, especially Word and Excel, make sure you're comfortable using these tools. You might be asked about how you've used them in previous jobs, so be ready to discuss any relevant experience or projects.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company culture. This shows that you're not just interested in the job, but also in how you can fit into their environment and contribute positively.