Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic Customer Service Centre, ensuring smooth operations and client satisfaction.
- Company: Join a fast-paced company in the electrical and mechanical industry.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real impact by leading a team and solving challenges daily.
- Qualifications: Experience in helpdesk or service coordination with strong leadership skills.
- Other info: Engaging work environment with opportunities to develop and progress your career.
Any additional information you require for this job can be found in the below text. Make sure to read thoroughly, then apply.
£35,000 - £38,000 Depending upon experience
Gravesend Full Time, Permanent Monday to Friday
Do you have strong leadership skills? Have you worked in the electrical or mechanical industry before supporting a helpdesk customer service team?
Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor. This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You’ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset.
Your responsibilities will include:
- Lead and oversee the day-to-day operation of the Customer Service Centre
- Manage high volume of reactive calls outs, managing client expectations and relationships
- Motivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitments
- Assess field operatives’ technical skill sets to ensure the right resource is assigned to the right job, first time
- Ensure all job details and site-specific information are accurately captured and clearly communicated across internal systems
- Own client communication, delivering proactive, professional, and positive updates at every stage
- Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficiently
- Run engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvement
- Take a hands-on approach to problem-solving, providing clear, practical solutions to daily challenges
- Coach, mentor, and develop junior team members, setting clear expectations around customer service excellence
- Collaborate across departments to ensure smooth, end-to-end service delivery
- Manage call-out rotas and resource planning for out-of-hours and weekend services
- Work out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performance
- Attend client meetings (in person and via Teams), confidently presenting KPIs and recent service performance
- Continuously review and improve processes to keep pace with a growing, evolving business
The ideal candidate:
- Experienced in a helpdesk, scheduling, or service coordination environment
- Confident leading teams in a fast-moving, reactive service setting
- Positive, proactive, and solutions-focused with a strong “can-do” attitude
- Comfortable managing pressure, changing priorities, emergency work, and high client expectations
- A strong communicator who builds trust with clients and colleagues alike
- A team player who is prepared to step up, roll up their sleeves, and go the extra mile
- Highly organised, resilient, and decisive under pressure
- Ambitious, with a genuine desire to learn, grow, and progress within the business
For more information on our Customer Service Centre Supervisor role, please contact Liz in the Attega Group offices today.
Customer Service Centre Supervisor in Gravesend employer: Attega Group Ltd
Contact Detail:
Attega Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Supervisor in Gravesend
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem under pressure. These anecdotes will come in handy during interviews and will showcase your experience effectively.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Customer Service Centre Supervisor in Gravesend
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with details about what we’re looking for, and understanding these will help you tailor your application to show us why you’re the perfect fit.
Show Off Your Leadership Skills: As a Customer Service Centre Supervisor, strong leadership is key! In your application, highlight any relevant experience you have in leading teams or managing projects. We want to see how you can motivate and support others to achieve great results.
Be Solutions-Focused: We love a proactive mindset! When writing your application, share examples of how you've tackled challenges in the past. Show us that you’re not just about identifying problems but also about finding effective solutions.
Apply Through Our Website: Once you’ve polished your application, don’t forget to apply through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Attega Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Centre Supervisor. Familiarise yourself with the key tasks mentioned in the job description, such as managing high volumes of reactive calls and leading a team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, be prepared to share specific examples of how you've successfully led teams in the past. Think about times when you motivated your team or resolved conflicts. Highlighting these experiences will show that you have what it takes to manage a busy customer service centre effectively.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Prepare by thinking of real-life situations where you had to think on your feet and provide practical solutions. This will not only showcase your skills but also align with the proactive, solutions-led mindset the company is looking for.
✨Communicate Clearly and Confidently
As a Customer Service Centre Supervisor, clear communication is key. Practice articulating your thoughts and ideas clearly during the interview. Be ready to discuss how you would keep clients informed and manage expectations, as well as how you would communicate effectively with your team and other departments.
