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- Tasks: Help customers with claims, assess needs, and negotiate settlements.
- Company: Join Attega Group, a modern and innovative business in Portsmouth.
- Benefits: Enjoy a salary up to £28,000, 28 days holiday, gym access, and birthday leave.
- Why this job: Be part of a supportive team, grow your career, and make a real impact.
- Qualifications: Previous customer service experience is essential; strong communication skills are a must.
- Other info: Full-time role, Monday to Friday, with opportunities for career progression.
The predicted salary is between 25000 - 28000 £ per year.
£25,000 - £28,000 P/A
Portsmouth
Full time | Permanent | 37.5 hours per week
Are you experienced in delivering excellent standards of customer services?
Would you like to be part of a growing, modern, and innovative business?
Attega Group is currently partnering exclusively with our client in recruiting Customer Service Claims Handlers to join the team.
The main purpose of this role is to be the go-to person for customers, liaising with claimants, clients and third parties and assessing customers' needs and requests before ensuring the best course of action.
In return, our client is offering a salary of up to £28,000 P/A, depending on experience, plus up to 28 days holiday + bank holidays (rises with length of service), additional day off for your birthday, onsite gym, fitness classes and wellbeing support, plus more!
This role is full time and permanent. The hours of work will be Monday to Friday, 9am to 5.30pm.
Reporting to the Director of Operations, your responsibilities will include:
- Listening to customers' needs and advising on the steps for the best outcome,
- Assessing customers claims and being the main point of contact while negotiating settlements,
- Gathering customers information and any required evidence to ensure a fair decision is made,
- Maintaining case records and the in-house customer database,
- Offering excellent customer services and building rapport with each conversation you have.
The ideal candidate:
- Must have previous office-based, customer services experience, ideally from a B2C (Business to Consumer), insurance, telecoms or financial services environment,
- Will be a proactive person and have fantastic written and verbal communication skills,
- Must be a team player, a starter-finisher with natural problem-solving abilities,
- Will be looking for a full time, permanent role, working as part of a team in an office-based environment and be someone who is seeking future career progression.
For more information on our Claims Handlers roles, please contact Abby or Dan in the Attega Group offices today.
Customer Services Claims Handler employer: Attega Group Ltd
Contact Detail:
Attega Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance and claims process. Understanding the basics of how claims are assessed and settled will give you an edge in conversations with potential employers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role requires excellent customer service, being able to articulate your thoughts clearly and empathetically will be crucial during interviews and interactions with customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully resolved customer issues. This will highlight your proactive nature and ability to handle challenging situations effectively.
✨Tip Number 4
Network with professionals in the insurance or customer service sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals, making it easier for you to land the job.
We think you need these skills to ace Customer Services Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in B2C environments. Emphasise any roles where you've handled claims or worked in insurance, telecoms, or financial services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully managed customer needs and resolved issues in previous roles.
Highlight Key Skills: In your application, focus on your proactive nature and ability to build rapport with customers. Use keywords from the job description, such as 'negotiating settlements' and 'maintaining case records', to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Claims Handler.
How to prepare for a job interview at Attega Group Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've had to think on your feet and come up with effective solutions. This role requires a proactive approach, so showcasing your problem-solving skills will be crucial.
✨Communicate Clearly and Effectively
Since excellent communication is key for this position, practice articulating your thoughts clearly. Use concise language and ensure you can explain complex ideas simply, as you may need to do this with customers.
✨Research the Company and Role
Familiarise yourself with the company’s values and the specifics of the Claims Handler role. Understanding their approach to customer service will help you align your answers with what they are looking for.
