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- Tasks: Coordinate customer service operations and support engineers during night shifts.
- Company: Leading commercial drainage company in the UK with a strong reputation.
- Benefits: Competitive salary of £30,332 and flexible working from home on weekends.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in fast-paced helpdesk roles and strong communication skills required.
- Other info: Opportunity to develop skills in a supportive environment with career growth potential.
The predicted salary is between 30000 - 31000 £ per year.
Overview
Salary - £30,332
Location: Gravesend
Permanent position / Thursday to Sunday / 6pm - 6am - Saturday and Sunday working from home days
Have you got experience working in a fast-paced environment? Do you work well under pressure? We are a leading commercial drainage company in the UK, seeking an organised Customer Service Coordinator to support the help desk and liaise with our engineers as part of our Rapid Response team, in a night shift role. In return, we are offering a salary of £30,332.
Responsibilities
- Answering the telephone calls from our engineers, customers, and colleagues
- Loading new job requests onto our internal job management system and client portals
- Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
- Provide assistance to engineers when they are on site
- Advising clients on best course of action for issues
- Dealing with customer queries
- Closing jobs on the system once they have been successfully completed
- Supporting other departments overnight with additional admin tasks as required by the business
Qualifications
- Previous experience working on a busy helpdesk, scheduling engineers or in a pressurised customer service focused role
- Effective communication and organisational skills
- Computer literate with a good working knowledge of Word and Excel
- A team player who also has the ability to use their own initiative and meet deadlines
Customer Service Coordinator - Nights employer: Attega Group Ltd
Contact Detail:
Attega Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Nights
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with engineers and customers, be ready to demonstrate your ability to handle calls and queries effectively during interviews.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks under pressure. This will help us see you in action as a Customer Service Coordinator.
✨Tip Number 4
Be proactive! If you have questions about the role or the company, don’t hesitate to ask during your interview. It shows you're genuinely interested and engaged, which we love to see!
We think you need these skills to ace Customer Service Coordinator - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced environments and customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've handled pressure and supported teams in the past.
Show Off Your Tech Skills: Since we’re all about efficiency, make sure to mention your computer skills, especially with Word and Excel. If you’ve used any job management systems before, give us the details – it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Attega Group Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service Coordinator, especially in a night shift role. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like handling emergency jobs and liaising with engineers.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully communicated with customers or team members in high-pressure situations. Think about specific instances where your communication made a difference in resolving an issue.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively, especially when working under pressure. You might want to share a story about a time you successfully juggled various responsibilities, particularly in a busy helpdesk environment.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as dealing with a difficult customer or an urgent job request. Practice your responses to these types of questions, focusing on how you would handle the situation calmly and efficiently.
