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- Tasks: Be the go-to person for engineers and clients, managing job requests and communications.
- Company: Join a dynamic team at Attega Group, focused on customer service excellence.
- Benefits: Earn up to £25,000 with full-time hours and a supportive work environment.
- Why this job: Make a real difference in a fast-paced role while developing your customer service skills.
- Qualifications: Experience in customer service or helpdesk roles, with strong communication skills.
- Other info: Enjoy a permanent position with opportunities for growth and development.
The predicted salary is between 20000 - 25000 £ per year.
We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to be the first point of contact for engineers and clients and log new job requests on the internal system.
In return, our client is offering a salary of up to £25,000 P/A, depending on experience. This role is full-time and permanent. The hours of work will be 8.30am - 4.30pm Monday - Friday.
Reporting to the line manager your responsibilities will include:
- Handle incoming telephone calls from drainage engineers, customers, and colleagues.
- Deal with a busy shared inbox, dealing with all emails in a timely manner.
- Log new job requests onto internal job management systems and client portals.
- Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests.
- Provide on-site support and assistance to drainage engineers as needed.
The ideal candidate:
- Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role.
- Excellent communication and organisational abilities.
- Strong administrative skills with a high level of attention to detail.
- Proficient in Microsoft Office, particularly Word and Excel.
- A proactive team player with the ability to work independently and meet deadlines.
For more information on our Customer Service Coordinator role, please contact Dan in the Attega Group offices today!
Customer Service Coordinator employer: Attega Group Ltd
Contact Detail:
Attega Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. Since this role is all about interacting with engineers and clients, being clear and confident in your speech will make a great impression.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or handled a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy environments and customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office, especially Word and Excel. We love a candidate who can demonstrate strong administrative skills and attention to detail, so make sure to highlight these in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Attega Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the responsibilities like handling calls, managing emails, and logging job requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with engineers and clients, be prepared to showcase your communication skills. Think of examples from your past experiences where you effectively handled customer queries or resolved issues. Practising these scenarios can help you articulate your points clearly during the interview.
✨Demonstrate Your Organisational Abilities
The job requires strong organisational skills, so come ready to discuss how you manage your time and tasks. You could mention specific tools or methods you use to stay organised, especially in a busy environment. This will reassure the interviewer that you can handle the fast-paced nature of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask about the company culture, team dynamics, or specific challenges the team faces. This shows that you're not just interested in the job but also in how you can contribute to their success.
