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- Tasks: Join our Live Chat team to provide top-notch customer support and handle enquiries daily.
- Company: Attega Group partners with a leading client, focused on delivering excellent customer service.
- Benefits: Enjoy a competitive salary, health cash plan, staff discounts, and 25 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact.
- Qualifications: Previous office-based customer service experience and strong typing skills are essential.
- Other info: This is a full-time, 12-month fixed-term contract with flexible working hours.
The predicted salary is between 20500 - 21000 £ per year.
Customer Service Advisor - Live Chat Team
£24,500 - £25,200 P/A
Andover
Full time | 12-month Fixed-Term Contract | 35 Hours Per Week
Are you a strong communicator with good computer skills? Do you have experience working on live chat or web chat functions? Have you got excellent typing skills?
Attega Group is currently partnering exclusively with our client in recruiting a Customer Service Advisor to join their Live Chat team. The main purpose of this role is to work as part of a team, ensuring excellent levels of customer care at all times.
In return, our client is offering a salary of up to £25,200 P/A, depending on experience, plus health cash plan, EAP, staff discount, 25 days holiday plus bank holidays, and more!
This role is full-time and for a 12-month fixed-term contract. The hours of work will be Monday to Friday, 35 hours per week. One week working 8am to 4pm followed by a week working 12pm to 8pm.
Reporting to the Consumer Services Manager your responsibilities will include:
- Handling a variety of live chat enquiries on a daily basis, responding to queries and sometimes, complaints
- Updating information on the company CRM system
- Liaising with other departments to find out stock availability or delivery updates
- Processing customer returns
- Completing return and delivery paperwork
- Answering incoming calls and emails.
The ideal candidate:
- Will need to have previously worked in an office-based customer services role, ideally with some experience working on live chat or web chat
- Must be an excellent communicator and have strong typing abilities
- Will be organised and a confident administrator
- Must be a team player, reliable, and comfortable working on computers daily
For more information on our Customer Service Advisor role, please contact Abby in the Attega Group offices today.
Customer Service Advisor - Live Chat employer: Attega Group Ltd
Contact Detail:
Attega Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Live Chat
✨Tip Number 1
Familiarise yourself with common live chat platforms and tools. Being knowledgeable about these systems can give you an edge during the interview, as it shows your readiness to hit the ground running.
✨Tip Number 2
Practice your typing speed and accuracy. Since this role requires excellent typing skills, consider using online typing tests to improve your performance and demonstrate your capabilities.
✨Tip Number 3
Brush up on your customer service skills by reviewing common scenarios you might encounter in a live chat setting. Think about how you would handle various customer queries and complaints effectively.
✨Tip Number 4
Showcase your communication skills in any interactions you have with us. Whether it's through emails or phone calls, being clear and professional will leave a positive impression and highlight your suitability for the role.
We think you need these skills to ace Customer Service Advisor - Live Chat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles involving live chat or web chat. Emphasise your communication skills and typing abilities, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer enquiries effectively and your familiarity with CRM systems.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, organisational abilities, and experience with computers. Use examples from previous roles to illustrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Advisor.
How to prepare for a job interview at Attega Group Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.
✨Highlight Your Typing Proficiency
Since this role involves live chat, it's essential to showcase your typing skills. Mention any relevant experience you have with live chat systems or similar platforms, and be prepared to discuss how you manage to type quickly while maintaining accuracy.
✨Familiarise Yourself with CRM Systems
Understanding how to use a CRM system is crucial for this position. If you have experience with specific CRM software, mention it during the interview. If not, express your willingness to learn and adapt quickly to new systems.
✨Demonstrate Teamwork and Reliability
This role requires being a team player. Share examples of how you've collaborated with colleagues in previous roles and how you contribute to a positive team environment. Emphasise your reliability and commitment to delivering excellent customer service.
