At a Glance
- Tasks: Support customer relationships and drive business growth in a dynamic team.
- Company: Join a supportive and growing team at Attega Group.
- Benefits: Earn £29,000 P/A with potential to reach £33,000 OTE.
- Other info: Great opportunity for career development and learning.
- Why this job: Combine your customer service skills with commercial impact in a fast-paced environment.
- Qualifications: Experience in customer service or sales support is essential.
The predicted salary is between 29000 - 33000 £ per year.
Do you have strong customer service and relationship-building skills? Have you worked in a sales support, customer service, or account management role within a fast-paced environment? Attega Group is currently partnering with our client in recruiting a Sales Support / Customer Service Specialist. This is a varied and hands-on role where you will play a key part in supporting customer relationships, driving business growth, and supporting a busy commercial team. You will act as a central point of contact for clients, assisting with onboarding, account management, sales support, and day-to-day customer queries. You’ll enjoy building relationships, working at pace, and bringing a proactive and organised approach to your work.
Your responsibilities will include:
- Acting as a key point of contact for clients, delivering excellent customer service
- Building strong relationships with customers and managing agents
- Supporting newly onboarded accounts throughout their first month, assisting with day-to-day queries and requests
- Managing lapsed accounts and supporting client re-engagement activities
- Supporting the Business Development team with follow-ups, administration, and customer communication
- Chasing outstanding quotes, purchase orders, and resolving internal requests
- Assisting with tender responses, compliance documentation, and account records
- Researching prospect accounts and supporting business development activity
- Maintaining accurate CRM systems and updating internal portals
- Preparing reports on customer feedback, sales activity, and performance metrics
- Supporting cross-selling opportunities across multiple service lines
- Working closely with internal teams to ensure smooth end-to-end service delivery
- Taking a proactive approach to resolving customer and operational challenges
- Supporting continuous improvement initiatives and wider team objectives
The ideal candidate:
- Experienced in a customer service, sales support, or account management role
- A confident communicator with a professional telephone manner
- Strong relationship-building and organisational skills
- Able to manage multiple priorities within a fast-paced environment
- Positive, proactive, and solutions-focused with a “can-do” attitude
- Comfortable working independently and as part of a team
- Detail-oriented with strong accuracy and administration skills
- Experienced using CRM systems and Microsoft Office packages
- Target-driven and motivated to support business growth
- Keen to learn, develop, and progress within the business
If you’re looking for a role where you can combine customer service with commercial impact and be part of a supportive, growing team, we’d love to hear from you.
Sales Support Specialist in Gravesend employer: ATTEGA GROUP LIMITED
Attega Group is an exceptional employer, offering a dynamic work environment in Gravesend, Kent, where you can thrive as a Sales Support Specialist. With a strong emphasis on employee growth and development, we provide comprehensive training and support to help you excel in your role while fostering a collaborative and positive work culture. Enjoy competitive earnings, a supportive team atmosphere, and the opportunity to make a meaningful impact on customer relationships and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist in Gravesend
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Support Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills in customer service and relationship-building can shine through. Practise common interview questions so you can show off your proactive and organised approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s land that job together!
We think you need these skills to ace Sales Support Specialist in Gravesend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Support Specialist role. Highlight your customer service experience and any relevant sales support roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your proactive approach can help us drive business growth. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:As a Sales Support Specialist, strong communication is key. In your application, demonstrate your ability to communicate clearly and professionally. Whether it's through your writing style or examples of past interactions, let us see your confident communicator side!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands in the right hands. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at ATTEGA GROUP LIMITED
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Be ready to share specific examples of how you've built relationships and resolved issues in past roles. This will show that you understand the importance of customer satisfaction in a sales support position.
✨Show Off Your Organisational Skills
Since this role involves managing multiple priorities, be prepared to discuss how you stay organised. Bring examples of tools or methods you use to keep track of tasks and deadlines. This will demonstrate your proactive approach and ability to handle a fast-paced environment.
✨Familiarise Yourself with CRM Systems
As the job mentions experience with CRM systems, make sure you know the basics of the systems you've used. If you can, mention any specific achievements related to CRM usage, like improving data accuracy or streamlining processes. This will highlight your technical skills and readiness for the role.
✨Prepare Questions That Show Your Interest
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, growth opportunities, or how success is measured in the role. This shows you're genuinely interested in the position and eager to contribute to the company's success.
