At a Glance
- Tasks: Coordinate customer service operations and support engineers during night shifts.
- Company: Leading commercial drainage company in the UK with a dynamic team.
- Benefits: Competitive salary, on-call uplift, and flexible working from home options.
- Other info: Night shift role with opportunities for growth and teamwork.
- Why this job: Join a fast-paced environment and make a real difference in customer service.
- Qualifications: Experience in busy helpdesk roles and strong communication skills.
The predicted salary is between 30332 - 35132 £ per year.
£30,332 + up to £4,800 uplift on call out rota
Gravesend
Permanent position / Tuesday - Friday / 6pm – 6am available & Monday - Thursday 6pm - 6am available 1 in 4 weeks Call out working from home (Saturday and Sunday)
We are a leading commercial drainage company in the UK, seeking an organised Customer Service Coordinator to support the help desk and liaising with our engineers as part of our Rapid Response team, in a night shift role.
Your responsibilities will include:
- Answering the telephone calls from our engineers, customers, and colleagues
- Loading new job requests onto our internal job management system and client portals
- Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs
- Provide assistance to engineers when they are on site
- Advising clients on best course of action for issues
- Dealing with customer queries
- Closing jobs on the system once they've been successfully completed
- Supporting other departments overnight with additional admin tasks as required by the business
The ideal candidate:
- Previous experience working on a busy helpdesk, scheduling engineers or in a pressurised customer service focused role
- Effective communication and organisational skills
- Computer literate – a good working knowledge of Word and Excel
- A team player who also has the ability to use their own initiative and meet deadlines
Customer Service Coordinator - Nights in Gravesend employer: ATTEGA GROUP LIMITED
Join our dynamic team as a Customer Service Coordinator in Gravesend, where we prioritise employee well-being and professional growth. Enjoy competitive pay, including an uplift for on-call duties, and a supportive work culture that values teamwork and initiative. With opportunities for career advancement and the flexibility of working from home during weekends, we offer a rewarding environment for those looking to make a meaningful impact in the fast-paced world of commercial drainage.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Nights in Gravesend
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator - Nights in Gravesend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in fast-paced environments and scheduling engineers. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Coordinator role. Be sure to mention your organisational skills and any previous helpdesk experience.
Show Off Your Communication Skills:Since this role involves liaising with engineers and customers, we need to see that you can communicate effectively. Use clear and concise language in your application to demonstrate your ability to convey information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ATTEGA GROUP LIMITED
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like scheduling engineers and handling customer queries.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples from your past experiences where you successfully communicated with customers or team members. Be ready to demonstrate how you can handle calls and provide assistance under pressure.
✨Demonstrate Your Organisational Skills
Think of specific instances where you had to manage multiple tasks or prioritise effectively. During the interview, share these examples to show that you can handle the fast-paced environment and meet deadlines, especially when dealing with emergency jobs.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you would respond to an urgent job request or a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
