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- Tasks: Support the help desk and liaise with engineers in a fast-paced environment.
- Company: Join a dynamic team at Attega Group, focused on customer service excellence.
- Benefits: Enjoy a competitive salary, 20 days holiday, and exciting company events.
- Why this job: Make a real difference by coordinating customer service and engineering support.
- Qualifications: Experience in customer service or helpdesk roles with strong communication skills.
- Other info: Full-time role with Monday to Friday hours, offering great career growth.
The predicted salary is between 21600 - 30000 £ per year.
£25,000 Gravesend Full time | Permanent | Monday to Friday 6am - 2pm
Do you have experience in a busy fast paced environment? Do you have experience in customer service/helpdesk roles?
Attega Group is working on behalf of our client as their in-house recruitment provider. We are currently recruiting for a Customer Service Coordinator to join their team. The main purpose of this Customer Service Coordinator role is to support the help desk and liaise with our engineers. In return, our client is offering a salary of up to £25,000 P/A, depending on experience.
Company benefits also include:
- 20 days holiday plus bank
- Company events
This role is full-time and permanent. The hours of work will be 6am - 2pm Monday - Friday.
Reporting to the line manager your responsibilities will include:
- Handle incoming telephone calls from drainage engineers, customers, and colleagues.
- Deal with a busy shared inbox, dealing with all emails in a timely manner.
- Log new job requests onto internal job management systems and client portals.
- Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests.
- Provide on-site support and assistance to drainage engineers as needed.
The ideal candidate:
- Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role.
- Excellent communication and organisational abilities.
- Strong administrative skills with a high level of attention to detail.
- Proficient in Microsoft Office, particularly Word and Excel.
- A proactive team player with the ability to work independently and meet deadlines.
For more information on our Customer Service Coordinator role, please contact Amy in the Attega Group offices today!
Locations
Customer Service Coordinator in Gravesend, Kent employer: ATTEGA GROUP LIMITED
Contact Detail:
ATTEGA GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Gravesend, Kent
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. Since this role is all about liaising with engineers and customers, being clear and confident in your speech will make a great impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This could give you insider info and even a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Coordinator in Gravesend, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy environments and customer service roles. We want to see how your skills match the Customer Service Coordinator position, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples from your past roles that demonstrate your communication and organisational skills.
Show Off Your Tech Skills: Since we’re looking for someone proficient in Microsoft Office, especially Word and Excel, make sure to mention any relevant experience you have with these tools. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ATTEGA GROUP LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the responsibilities like handling calls, managing emails, and scheduling jobs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in busy environments and customer service. Think about times when you successfully managed multiple tasks or resolved customer issues quickly. This will demonstrate your ability to thrive in a fast-paced setting.
✨Brush Up on Your Tech Skills
Since the role requires proficiency in Microsoft Office, especially Word and Excel, it’s a good idea to review these tools before the interview. Be ready to discuss how you've used them in previous jobs, as this will show your technical competence and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
